Mary-Jo Hall

• Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
• Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
• Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
• Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
• Counted and recorded finished and rejected packaged items.

• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Built strong relationships with customers through positive attitude and attentive response.

• Built positive relationships with customers to increase repeat business.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Verified accuracy of daily cashier batches by checking receipts, checks and cash.

Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Streamlined opening and closing procedures as integral member of store staff.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.