Mary Johnson
Fairlawn
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager
Miller Medical
Tremonton
03.2022 - 01.2025
- Managed daily office operations and maintained organized workspaces.
- Coordinated scheduling for medical staff and patient appointments efficiently.
- Correspondence with outside companies.
- Implemented office procedures to enhance workflow and communication.
- Handled patient inquiries and resolved issues with professionalism.
- Maintained records accurately using electronic health record systems.
- Supported the implementation of compliance protocols in the office environment.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided training to new hires on office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Medical Assistant
Bear River clinic
Tremonton
06.2009 - 02.2022
- Assisted in patient intake and registration processes for smooth operations.
- Scheduled appointments and managed physician calendars to optimize efficiency.
- Collected and recorded patient vital signs and medical histories accurately.
- Maintained accurate patient records in electronic health record systems securely.
- Communicated effectively with patients, addressing inquiries and concerns promptly.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Alpine Orthopedics & Sports Medicine
Logan
02.2003 - 06.2009
- Assisted in patient intake and registration processes for smooth operations.
- Scheduled appointments and managed physician calendars to optimize efficiency.
- Collected and recorded patient vital signs and medical histories accurately.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Provided support during medical procedures, assisting physicians as needed.
- Educated patients on medication usage and post-treatment care instructions.
- Maintained accurate patient records in electronic health record systems securely.
- Communicated effectively with patients, addressing inquiries and concerns promptly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients about medications, procedures and physician's instructions.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
Education
Certificate Of Medical Assisting -
Bridgerland Applied Technology College
Logan, Utah 05.2002 - 02.2003
Skills
- Office management
- Electronic health records
- Scheduling optimization
- Compliance administration
- Staff training
- Customer relationship management
- Communication coordination
- Problem solving
- Attention to detail
- Professionalism
- Organizational skills
- Document management
- Clerical support
- Data entry
- Clear oral/written communication
- Workflow planning
- Policy implementation
- Customer relations
Timeline
Office Manager
Miller Medical
03.2022 - 01.2025
Medical Assistant
Bear River clinic
06.2009 - 02.2022
Medical Assistant
Alpine Orthopedics & Sports Medicine
02.2003 - 06.2009
Certificate Of Medical Assisting -
Bridgerland Applied Technology College
05.2002 - 02.2003