Mary Johnson
Lewisburg
Summary
Self motivated student with experience leading, engaging and supervising others. Skilled with customer service through communication with parents and patrons. Excel with adaptability and reseourfulness.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Student Worker
Dickinson College
09.2025 - Current
- Optimized Help Desk operations to increase responsiveness.
- Sorted tickets using KACE to prioritize workloads.
Lead Technician
Tech Express
10.2021 - 05.2025
- Performed operational tests on customer systems, reinforcing processes and resolving malfunctions.
- Assisted customers and staff with technical support across multiple hardware and software platforms.
- Instructed customers on new software packages and hardware device functionality.
- Managed installation of operating systems, configuration of settings, and application updates as necessary.
Lead Barista
The Hub Cafe
04.2021 - 02.2025
- Upheld cleanliness and organization, complying with health and safety guidelines.
- Served over 90 patrons by cooking meals that met high-quality expectations.
- Facilitated training for new employees on operations and customer service practices.
- Invented new recipes to improve menu selections.
Camp Counselor
Camp Alleghany for Girls
- Led a team of four peer counselors, encouraging teamwork and effective communication.
- Managed staff schedules and conducted evaluations to enhance overall performance.
- Developed engaging lesson plans for the cooking department, enhancing the participant experience.
- Upheld cleanliness and organization of camp facilities for health standards.
- Resolved conflicts and monitored behaviors to sustain a positive camp atmosphere.
- Supported campers struggling with homesickness through personalized attention.
- Ensured camper safety by supervising daily activities and promoting well-being.
- Facilitated group games and team-building exercises to strengthen camper relationships.
Education
High School Diploma -
Greenbrier East High School
Lewisburg, West Virginia05.2025
Skills
- Team collaboration and conflict resolution
- Project planning and time management
- Proficient in Microsoft Office
- Exemplary customer service
Recognitions
- AP Scholar with Distinction, 2024, Awarded for high scores on multiple AP exams.
- National Rural and Small Town Program, 2024, Awarded for outstanding academic achievement.
Certification
WV Food Handler Card - State Food Safety, Issued March 2024
Timeline
Student Worker
Dickinson College
09.2025 - Current
Lead Technician
Tech Express
10.2021 - 05.2025
Lead Barista
The Hub Cafe
04.2021 - 02.2025
Camp Counselor
Camp Alleghany for Girls
High School Diploma -
Greenbrier East High School