Summary
Overview
Work History
Skills
Timeline

Mary Renise Johnson

Summary

Personable individual proudly offering exceptional skills. Successful collaborator with many years in industry business. Efficiently support projects, build relationships, and maintain records.

Overview

23
23
years of professional experience

Work History

Management Assist

USDA
Washington, United States
04.2020 - 04.2024
  • Review and edit correspondences using track changes.
  • Specialized in WebTA for recording and certifying time and attendance.
  • Responsible for supply orders.
  • Created and distributed NewsBoxs.
  • Experienced in editing memos and routing up the chain.
  • Created UPS labels for personnel for mailing fingerprint cards.
  • Created and reviewed travel using Concur.
  • Maintained and updated employee contact information.
  • Assisted in processing employees in and out of the agency.
  • Records officer at National Office.
  • Experienced in Microsoft Outlook.
  • Maintained supervisor’s calendar.
  • Expert in using Microsoft Teams to schedule meeting.
  • Prepared SF-52s
  • This is a federal job

Secretary

Internal Revenue Service
Washington, United States
04.2019 - 02.2020
  • Answer phone calls, conclude the nature of the call, take messages if needed, and transfer the call to the branch of the day.
  • Sort and deliver mail according to each branch in chief counsel, corporate division.
  • Set up meetings and conference rooms as requested.
  • Collect payroll forms, input time, clock time, leave/flextime verification, tour of duty change, and attendance using (SETR) Single Entry Time Reporting.
  • Manage the case time for 8 attorneys by inputting time and keeping track of how much time they spend working on a case using (Case-Mis) Case Management Information system.
  • Responsible for assigning cases to attorneys and closing cases using (TECHMIS) Technical Management Information System.
  • Open workload items for the attorney’s case in which was assigned to them.
  • Add uniform issue list (UIL), codes, and statements regarding a case.
  • Process cases and private letter ruling (PLR), stating if it is an assurance, no ruling, or withdrawal.
  • Perform general office equipment maintenance on copiers and printers.
  • Responsible for supply orders, procured supplies from multiple supply chains.
  • Provided various administrative duties where needed.
  • Branch time inventory, document, report, and keep track of attorney’s case time. Once case time is closed, they will be removed.
  • This is a federal job

Receptionist

Ascend One Corporation
Columbia, United States
11.2006 - 06.2007
  • Displayed great customer service daily at Corporate Headquarters by answering inquiries, providing information, resolving problems, and handling various administrative support.
  • Implemented multitasking and prioritizing skills to maintain critical and sensitive task completion in a fast-paced environment.
  • Prepared a variety of correspondence, reports, forms, requisitions, requests for personnel actions, and legal documents, by using Microsoft Suite.
  • Performed general office equipment maintenance on copiers, fax machines, printers and scanners; procured supplies from multiple supply chains.
  • Scheduled appointments and maintained supervisor's calendar; engagements, prepared notes regarding topics to be discussed; made travel arrangements and prepared travel vouchers.
  • Followed company policy to prepare travel arrangements for personnel prior to their trip.
  • FEDEX and UPS; dispensed mail for 20 plus departments within the corporation.
  • Operated a ten phone line switchboard; concluded the nature of the calls and directed the caller to the appropriate persons.
  • Researched and prepared technical documents for supervisor's upcoming events and meetings.
  • Office management for two departments within the corporation.

Personnel Specialist

United States Navy
San Diego, United States
08.2001 - 07.2004
  • Provided professional customer service assistance to over 3,600 Armed Forces members and their families. Provided precise and timely information to active duty military personnel about their pay change, and dependent status.
  • Managed physical and electronic database for over 3,600 files and 2,000 records. Revamped filing system operations to streamline and improve the accuracy of data entry, ensuring confidential and accurate data entry of assignment, award points, time in service, dependent/marital status, and address, training, and qualification records.
  • Reviewed records to assure that the contents of records appear accurate and internally consistent and are filed within the records in an established sequence and format.
  • Coordinated and scheduled customer appointments, and department activities and conferences for training to ensure that proper customer service is provided.
  • Planned, organized and scheduled assigned workload for co-workers for accurate record maintenance and customer service operations.
  • Communicated directly between senior level management, subordinates, and clientele via telephone, fax, email, and face to face to ensure accurately update and relay information.

Skills

  • Leadership
  • Critical Thinking
  • Customer Service
  • Department Liaison
  • Research
  • Strategic Planning
  • Problem Solver
  • Attention to Detal
  • Team Player
  • Strategic Planning

Timeline

Management Assist - USDA
04.2020 - 04.2024
Secretary - Internal Revenue Service
04.2019 - 02.2020
Receptionist - Ascend One Corporation
11.2006 - 06.2007
Personnel Specialist - United States Navy
08.2001 - 07.2004
Mary Renise Johnson