Personable individual proudly offering exceptional skills. Successful collaborator with many years in industry business. Efficiently support projects, build relationships, and maintain records.
Overview
23
23
years of professional experience
Work History
Management Assist
USDA
Washington, United States
04.2020 - 04.2024
Review and edit correspondences using track changes.
Specialized in WebTA for recording and certifying time and attendance.
Responsible for supply orders.
Created and distributed NewsBoxs.
Experienced in editing memos and routing up the chain.
Created UPS labels for personnel for mailing fingerprint cards.
Created and reviewed travel using Concur.
Maintained and updated employee contact information.
Assisted in processing employees in and out of the agency.
Records officer at National Office.
Experienced in Microsoft Outlook.
Maintained supervisor’s calendar.
Expert in using Microsoft Teams to schedule meeting.
Prepared SF-52s
This is a federal job
Secretary
Internal Revenue Service
Washington, United States
04.2019 - 02.2020
Answer phone calls, conclude the nature of the call, take messages if needed, and transfer the call to the branch of the day.
Sort and deliver mail according to each branch in chief counsel, corporate division.
Set up meetings and conference rooms as requested.
Collect payroll forms, input time, clock time, leave/flextime verification, tour of duty change, and attendance using (SETR) Single Entry Time Reporting.
Manage the case time for 8 attorneys by inputting time and keeping track of how much time they spend working on a case using (Case-Mis) Case Management Information system.
Responsible for assigning cases to attorneys and closing cases using (TECHMIS) Technical Management Information System.
Open workload items for the attorney’s case in which was assigned to them.
Add uniform issue list (UIL), codes, and statements regarding a case.
Process cases and private letter ruling (PLR), stating if it is an assurance, no ruling, or withdrawal.
Perform general office equipment maintenance on copiers and printers.
Responsible for supply orders, procured supplies from multiple supply chains.
Provided various administrative duties where needed.
Branch time inventory, document, report, and keep track of attorney’s case time. Once case time is closed, they will be removed.
This is a federal job
Receptionist
Ascend One Corporation
Columbia, United States
11.2006 - 06.2007
Displayed great customer service daily at Corporate Headquarters by answering inquiries, providing information, resolving problems, and handling various administrative support.
Implemented multitasking and prioritizing skills to maintain critical and sensitive task completion in a fast-paced environment.
Prepared a variety of correspondence, reports, forms, requisitions, requests for personnel actions, and legal documents, by using Microsoft Suite.
Performed general office equipment maintenance on copiers, fax machines, printers and scanners; procured supplies from multiple supply chains.
Scheduled appointments and maintained supervisor's calendar; engagements, prepared notes regarding topics to be discussed; made travel arrangements and prepared travel vouchers.
Followed company policy to prepare travel arrangements for personnel prior to their trip.
FEDEX and UPS; dispensed mail for 20 plus departments within the corporation.
Operated a ten phone line switchboard; concluded the nature of the calls and directed the caller to the appropriate persons.
Researched and prepared technical documents for supervisor's upcoming events and meetings.
Office management for two departments within the corporation.
Personnel Specialist
United States Navy
San Diego, United States
08.2001 - 07.2004
Provided professional customer service assistance to over 3,600 Armed Forces members and their families. Provided precise and timely information to active duty military personnel about their pay change, and dependent status.
Managed physical and electronic database for over 3,600 files and 2,000 records. Revamped filing system operations to streamline and improve the accuracy of data entry, ensuring confidential and accurate data entry of assignment, award points, time in service, dependent/marital status, and address, training, and qualification records.
Reviewed records to assure that the contents of records appear accurate and internally consistent and are filed within the records in an established sequence and format.
Coordinated and scheduled customer appointments, and department activities and conferences for training to ensure that proper customer service is provided.
Planned, organized and scheduled assigned workload for co-workers for accurate record maintenance and customer service operations.
Communicated directly between senior level management, subordinates, and clientele via telephone, fax, email, and face to face to ensure accurately update and relay information.
<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation