Mary Jones

Duties Summary

Hospital Communication Operator my duties are as followed, Assist visitors Screen office and telephone callers, greet the public and give information with discretionary Meet the public make appointments. Direct callers to other departments and officials or to other individuals, divisions or sections of the department where assigned maintains office files and record, while maintains the calendar of doctors Read back pages to Doctors when they are unable to read the page. Page Doctors on request, call out codes when they are called in on the code phone from code blues, (RRT) Rapid Response Team, Stemi Alert Stroke Alert, Sepsis Alert answers routine inquiries about location, procedures, policies, and function and services of departments; assists visitors and callers by referring them to appropriate sources of information; determines whether a request is within the jurisdiction of the department concerned and uses discretion in Provides general information regarding department function to the public may schedule meetings or appointments for staff . Answers phone; screens and refers callers; Provides members and providers with information about the VHP network, health plan options and benefits; Educates members about proper use of the health plan if they have insurance and how to gain insurance and who to call, Assists members with benefit interpretation registration, and new enrollment. In this position, I answer all incoming calls from doctors, patents and the public. I am also involved in the procedures surrounding important hospital event "codes", including codes for infant abduction, missing patients, fights, strokes, fires, and criminal activity. I also frequently deal with disgruntled customers and suicidal and locates physicians and other persons within the hospital buildings •Provides information to callers concerning clinic schedules, visiting hours, services of the various hospital departments and outpatient clinics, locations of facilities/services and (when permissible) locations of patients or medical personnel Places local and long distance phone calls for employees and patients, Monitors fire and smoke alarms, alerts appropriate personnel regarding specific location of alarms, and follows prescribed follow up procedures 24 hours a day, seven days a week Monitors cardiac arrest alarms, uses overhead and individual pagers to contact code team, verifies that team members have arrived, and repages when necessary Monitors other alarms and dispatches protective services and environmental/maintenance services personnel as required

Duties Summary

Medical Unit Clerk Mental Health Custody Health, Acts as unit receptionist, assisting visitors, screening phone calls, and giving information with discretionary regard for rules and patient confidentiality; Acts as a focus of communication within the unit, receives, screens, coordinates, and transmits messages, including technical patient care data on a stat basis, to and from nurses, physicians, patients, therapists, Lower Booking Prepares admission charts for patients; Makes entries into the unit log books, patient census log and screening logs; Maintains unit census board Prepares specimens for submission to the lab by filling out labels and lab order forms; Maintains patient charts by adding new forms, records, notes, and test results; thins charts by deleting non-current items for inclusion into the permanent chart; Systematically monitors patient charts to insure that physicians' orders have been transcribed; Maintains and prepares a variety of other records, files, rosters, schedules, statistical and acuity reports, and assists in maintaining time card information; Prepares patient records and charts for retention by the Medical Records Department and performs a variety of other tasks necessary for the discharge and/or transfer of patients from the hospital, including scheduling follow up clinic and test appointments; Receives and communicates lab test results to physicians and nursing personnel; Verifies staffing for shifts and may communicate staffing needs to the staffing office; Prepares updated and accurate worksheet for nurse shift reports; orders clerical and medical supplies, submits work order requests and coordinates equipment maintenance and repairs;May type schedules and forms;Assists in orienting new employees to clerical systems and procedures of a unit; Arranges for transportation of patients inmates Outreach or in emergency situations with ambulance services;Performs other related duties as required.

As a LEC ( Law Enforcement Clerk) I would do all data entry of incoming juvenile that were arrest and up date all information in the data base. Maintain juvenile charts by adding new forms, records notes. Performs general office duties such as collating, copying, filing, inventories and orders office supplies Processes security and background clearances, inmate releases, and infractions; May operate and access- computerized criminal justice information systems and subsystems. Enters, teletypes, modifies, and retrieves data into office, local, state, and national computers, such as stolen and recovered property, driver license and vehicle registration information, warrants on wanted persons, missing persons, criminal history checks, sentence calculations, and warrant updates. Performs booking, release, subpoena, restraining order, fugitive, extradition, criminal and traffic citation infractions, felony and misdemeanor warrant, and other criminal record processes. Places, clears, and processes warrants, indexes and updates automated information system files, compiles and maintains booking or warrant jackets, runs DMV teletypes. Explains routine background, court, and jail procedures to defendants, the public, and other agencies.Books, fingerprints, and photographs defendants or fingerprints license applicants; In this position I was responsible for all data entry related to booking and release of minors into and out of Juvenile Hall. My duties consisted of fingerprinting and photographing, keeping and complete a variety of records and reports. I entered and received a variety of information from law enforcement computer information networks. Also, I would release prisoners when and as authorized, and completed related records, and monitored for arraignment or release. I also spent time while explaining routine court and jail procedures to defendants and to the public. I was also responsible for entering and/or modifying data into local, state, and national databases, such as CJIC, CADD, JRS, JAS and databases related to stolen and recovered property. I also have experience operating and accessing automated criminal justice telecommunication information systems and subsystems. On a daily basis, I compiled data for summaries and maintained a variety of statistical logs, reports and records. While assigned to the police admission section of Juvenile Hall, I would independently perform routine clerical activities while displaying technical and applied knowledge of law enforcement procedures. Compiles data for, summarizes, and maintains a variety of statistical logs, reports, records, lists, and files. Researches computer and manual files, runs computer focus reports, and codes classifications for inmates. Performs detailed clerical work matching numbers, verifying names and numbers, filing confidential documents, and reviewing, compiling and matching lists.

Duties Summary

responsibilities at Valley Medical Center included receiving and responding to emergency and non-emergency calls within the Valley Medical Center Campus. This included enhanced 911 hang-up and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone. I also processed, evaluated and dispatched information received, prioritized calls and dispatched appropriate units and/or agencies. As part of my job I utilized computers (including e-mail programs and Microsoft Word), two- radio systems, telephones, fax machines and other communication equipment. I also monitored CCTV security cameras, while responding to verbal and written orders, while work while communicating effectively with individuals from variety of cultural and socio-economic backgrounds. I also assisted in hiring of new dispatchers and officers, and also was responsible for explaining the rules and regulations of the merit system to new employees. Maintains confidential personnel files, I also assisted Inputs data from employment applications and maintains individual applicant records; computes examination scores; notifies candidates of test results. As a Dispatcher I may be assigned as Disaster Service Worker as well as utilize my CIT training. I used on a daily bases customer services principles, including telephone etiquette and handling of emotional behavior. During my tenure at Valley Medical Center I coordinated responses to several critical incidents including: an on-site, armed wanted felon; a suicide attempt; and several psychiatric patient escapes. Special Skills: Critical Incident Training (Santa Clara Sheriff); Knowledge of Penal Codes, Legal terminology related to my duties and law enforcement databases in local, City, State and Federal law enforcement automated systems (e.g. NCIC, CADD, CJIC).