Mary Joy Aloro
Centereach,NY
Summary
Experienced and dependable healthcare professional with a strong background in patient support at L.I. Complementary & Family Medical Care P.C. Skilled in scheduling appointments, maintaining accurate medical records, and ensuring compliance with OSHA and HIPAA guidelines. Known for providing a positive patient experience through clear communication, empathy, and attention to detail. Comfortable handling medical documentation and specimens in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Receptionist/Medical Assistant
L.I. Complementary & Family Medical Care P.C.
11747, NY
06.2023 - Current
- Answered multi-line phone system and directed calls to appropriate departments.
- Managed appointment scheduling for staff and coordinated meeting room usage.
- Collaborated with team members to improve front desk operations and visitor experience.
- Provided administrative support to management, including document preparation and data entry.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Registered new patients into practice management software program accurately entering demographic information.
Facility Manager/Caregiver
Tres Marias Home Care
Rialto, California
08.2020 - 05.2023
- Ensured compliance and smooth operations across all locations.
- Facilitated hiring process for new employees to strengthen workforce.
- Conducted disciplinary actions to maintain professional standards.
- Coordinated continuing education schedules for employee development.
- Participated in quarterly and annual meetings with Regional Center to align strategies.
- Managed monthly scheduling of doctors' appointments for clients.
- Provided transportation for clients to all medical appointments.
Phlebotomy Technician (Externship)
Yucaipa Urgent Care
Yucaipa, CA
09.2021 - 05.2022
- Collected blood samples through venipuncture and finger stick, prioritizing patient comfort.
- Explained procedures to patients, enhancing cooperation during specimen collection.
- Ensured specimen integrity by strictly following laboratory handling protocols.
- Operated and maintained centrifuges, blood tube rockers, and barcode scanners for efficiency.
- Utilized proper techniques and safety protocols during sample collection.
- Maintained cleanliness and organization of phlebotomy work area for compliance.
Caregiver
Morning Glory Senior Care
01.2018 - 07.2021
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules and ensured timely administration for clients.
- Maintained a clean and safe living environment for residents.
- Supported bathing, dressing and personal care needs.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Cashier
Auntie Anne’s
02.2018 - 11.2020
- Managed cash register and balanced daily sales.
- Handled customer complaints with professionalism and care.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
La Sierra High School
Riverside06-2019
Phlebotomy Technician -
U.S. Colleges
Riverside, CASkills
- OSHA and HIPAA compliance
- Patient scheduling and services
- Microsoft Office proficiency
- Multi-line phone systems
- Referral management
- Bedside manner
- Order of draw
- Wound care management
- Medical history documentation
- Medication administration
- Vital signs monitoring
- Basic pharmacology knowledge
- Patient rooming procedures
- Specimen handling techniques
- Medical terminology expertise
- Patient follow-up strategies
- Venipuncture techniques
Timeline
Receptionist/Medical Assistant
L.I. Complementary & Family Medical Care P.C.
06.2023 - Current
Phlebotomy Technician (Externship)
Yucaipa Urgent Care
09.2021 - 05.2022
Facility Manager/Caregiver
Tres Marias Home Care
08.2020 - 05.2023
Cashier
Auntie Anne’s
02.2018 - 11.2020
Caregiver
Morning Glory Senior Care
01.2018 - 07.2021
High School Diploma -
La Sierra High School
Phlebotomy Technician -
U.S. Colleges