Mary Kales

• Create customized financial and asset planning to qualify clients for long-term care benefits
• Manage a team of case managers
• Training development and execution
• Develop firm and departmental policy

• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Maintained office operations, ensured cleanliness, and managed invoicing and client satisfaction

• Promoted revenue by collecting on past-due accounts
• Promoted customer relations by troubleshooting billing errors
• Streamlined billing processes

Hostess