Merisa-Ann Bourgeois
LaPlace,LA
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
16
16
years of professional experience
Work History
Financial Counselor/Bariatric Benefits Verifier/Medicaid Certified
Ochsner
Kenner, LA
08.2022 - Current
- Assist patients for all billing inquires and reviews all aspects of the patient bill(s),
- Assisting with payment plan options, assisting with self-pay/package pricing options.
- Can provide available estimate or options available through the CPO team.
- Assisting with Financial Assistance, FA, Charity Care.
- Provides accurate information to patients regarding their accounts or services face to face, educates the patients.
- Verified bariatric surgery and medical weight loss benefits for morbid obesity, for patients with a BMI of 35 or higher, at least one obesity-related medical condition, and at least six months of supervised weight-loss attempts.
- Medicaid is certified to process applications for patients who are inpatient and under observation.
Patient Access
Ochsner
St. Charles Parish
02.2019 - 07.2022
- Greet patients and check them in, accordantly.
- Verify their address, phone numbers and find the last four numbers of their SSN (Social Security Number) (three components method)
- Schedule patients for appointments.
- Worked in various roles such as ER PAS Rep, Outpatient Diagnostic Center PAS Rep, Same Day Surgery PAS Rep, Gastrologist/OB-GYN Specialists Clinic PAS Rep, and now Financial Counselor for Kenner/St. Charles.
- Maintain a clean and safe reception area.
- Support the team and always be willing to learn and advance within the title.
- Possess operator abilities, verbal communication skills, professionalism, great focus with patients, and ability to handle pressure well.
- Ensure patient satisfaction with services.
Issue Clerk
Vallen
Gonzales, LA
10.2018 - 11.2018
- Worked throughout Turnaround season in a plant facility.
- Issued out consumables' items, such as radios, H2S monitors, and other needed equipment.
Security Guard
V J Rollo Security Services Inc
Garyville, LA
10.2017 - 09.2018
- Checked in/out over the road truck drivers, visitors, C.O.P
- Nalco employees.
- Answered phone calls concerning bulk truck schedules, Nalco employees' schedules, and scale in/out empty/loaded trailers.
Department Manager
Walmart Neighborhood Market
Kenner, LA
03.2012 - 08.2017
- Managed four departments (pharmacy, cosmetics, health & beauty, and infants)
- Displayed appropriate signage for products and sales promotions.
- Designed displays to make the store experience interactive and engaging.
- Arranged items in favorable positions and areas of the store for best sales.
- Helped with buying over the counter and communicating with retail merchants.
- Selected merchandise based on the most favorable price and quality.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Ran weekly and monthly strategy reports to analyze business trends and make recommendations.
Summer Helper
Marathon Petroleum
Garyville, LA
05.2008 - 08.2008
- Researched current and past business performance using online systems and available reports.
- Participated in daily JSA meetings, Analysis Data Information Input, and compiled full reports.
Education
High School Diploma - Education
East St John High School
Reserve, LA05-2007
Some College (No Degree) - Early Childhood Educator
Southeastern Louisiana University
Hammond, LASkills
- File Maintenance
- Research
- Spreadsheet development
- Correspondence Writing
- Quality Control
- Cash Management
- Cash Handling
- Schedule and calendar management
- Telephone Etiquette
- Verbal and writing communication
- Proofreading
- Handling payments
- Relationship Building
Timeline
Financial Counselor/Bariatric Benefits Verifier/Medicaid Certified
Ochsner
08.2022 - Current
Patient Access
Ochsner
02.2019 - 07.2022
Issue Clerk
Vallen
10.2018 - 11.2018
Security Guard
V J Rollo Security Services Inc
10.2017 - 09.2018
Department Manager
Walmart Neighborhood Market
03.2012 - 08.2017
Summer Helper
Marathon Petroleum
05.2008 - 08.2008
High School Diploma - Education
East St John High School
Some College (No Degree) - Early Childhood Educator
Southeastern Louisiana University