Alexa Troutman
Duncan,OK
Summary
Motivated Student pursuing a Business Administration/Healthcare Administration degree and ready to be challenged in real-world environments. Eager to learn and contribute to team success. Dependable in accomplishing objectives and great with technical needs. Experienced in managing various projects and utilizing appropriate resources to meet strict deadlines. Capable office assistant experienced working in challenging environments. Excited about opportunity to take next career step with Duncan Regional Hospital.
Overview
5
5
years of professional experience
Work History
Financial Counselor/ Scheduler
Duncan Regional Hospital
Duncan, OK
04.2023 - Current
- Followed up and collected on outstanding balances
- Researched and replied to insurance, patient inquiries
- Answered email or telephone inquiries regarding procedure rates and procedures
- Oversaw efficient billing processes by carefully tracking accumulated dollar amounts for each patient's account
- Operated office equipment, including typing, adding and calculations
- Verified schedule times and procedure instructions
- Addressed financial obligations through expense reporting and account updates
- Resolved customer complaints with answers and solutions to problems.
Cashier
Pitstop
Duncan, OK
06.2019 - 07.2023
- Received and processed customer payments
- Helped customers navigate store, complete sales, and process returns
- Stocked store shelves and end-caps with merchandise
- Kept up with customers' requests and needs.
Office Clerk
Stephens County Abstract Office
Duncan, OK
08.2020 - 07.2021
- Kept records of paperwork, worked in excel, and kept files organized
- Handled incoming telephone calls, answered questions and distributed messages to staff
- Processed outbound packages and mail and sorted incoming mail for distribution
- Made copies, scanned them into the computer and filed them into the correct folders
- Stayed on top of the fax file, and printed off orders.
Education
Bachelor of Science - Business Administration
Oklahoma State University
Stillwater, OK05-2024
Diploma -
Duncan High School
05.2021
Skills
- Financial Counseling
- Telephone Etiquette
- Patient Relations
- Record Preparation
- File Maintenance
- Mail Handling
- Word Processing
- Data Entry
- Strategic Planning
References
References available upon request.
Timeline
Financial Counselor/ Scheduler
Duncan Regional Hospital
04.2023 - Current
Office Clerk
Stephens County Abstract Office
08.2020 - 07.2021
Cashier
Pitstop
06.2019 - 07.2023
Bachelor of Science - Business Administration
Oklahoma State University
Diploma -
Duncan High School