Abrei Brown
Clarkston,GA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
12
12
years of professional experience
Work History
Inpatient Financial Counselor
Emory Healthcare
Decatur, Ga
07.2022 - Current
- Works with insurance verification staff to determine what coverage is active for patients' date of service
- Notifies the appropriate departments of coverage for coordination of benefits, enters account notes and updates the patient accounting system
- Educates, screens, and assists patients who do not have valid insurance coverage with enrollment in programs including state and federal public benefits, financial assistance, and/or existing loan or payment plans in accordance with hospital and departmental policies
- Conducts interviews with patients and family members to help them apply for MCD, SSI, VOC and County programs and collects on liability for inpatient accounts at the bedside
- Maintains complete documentation of all activities performed on accounts while in-house and after discharge
- Screens and prepares packages for Government programs or financial assistance programs
- Responded to patient's questions about financial issues, payment options, EOB questions, Itemize Billing questions etc
- Managed all calls and correspondence from lawyers regarding patient balances.
Ophthalmologist Assistant
Southpoint Eye Care
Lithonia, Ga
02.2021 - 07.2022
- Recording patient information
- Taking basic ocular measurements
- Administering medication
- Performing basic eye exams
- Educating patients about medication, glasses, contact lenses, tests and procedures
- Preparing and cleaning patient observation rooms
- Assisting the ophthalmologist during procedures and minor surgeries
- Applying bandages to eyes following injuries or operations
- Performing more advanced eye exams and measurements, such as an A-scan or contact lens evaluation
- Triaging patients
- Administering eye drops to dilate patients' pupils for examination
- Preparing operating rooms for surgery, including sterilizing tools and checking equipment
- Maintaining and troubleshooting equipment
- Processing prescription refills
- Performing office duties, such as ordering inventory, medical waste collection, billing, and coding scheduling visits and sharing patient records with other offices.
Advanced Eye of Marietta
Marietta
Marietta, GA
09.2015 - 05.2016
- Perform patient histories, vision screenings, pupil exams
- Maintain all diagnostic equipment; calibrate equipment as needed; and schedule servicing in accordance with product warranty requirements
- Obtain patient history to include chief complaint, history of present illness, history (ocular and general), family history (ocular and general), and history of allergies and medications
- Maintain a smooth flow of patients to the physician, altering the test sequence as required
- Ensure accurate inventory of clinic and office supplies; cut costs by 10% by negotiating purchase price down
- Streamline administrative procedures to ensure efficiency of clinic operations
- Quickly build rapport and foster trust with patients, educating them on treatment procedures
- Communicate with coworkers to facilitate proper patient flow.
Optometrist Technician/Office Assistant
Vinings Eye Care
Marietta, Georgia
10.2014 - 09.2015
- Assist with ordering and maintaining proper inventory of all patient care supplies (bulbs, film, visual field paper, ARK paper, etc.)
- Escort all patients from the waiting room for the data collection
- Following testing, advise the patient as to who will see them next and make them comfortable during the wait
- Schedule and confirm appointments in a professional office setting
- Responsible for financial transactions including accounts receivable with balancing
- Fax medical related forms and referrals, verifying insurance benefits
- Processed claims for all major insurance policies.
Optometrist Technician/Office Assistant
Cumberland Pointe Eye Care
Atlanta, Georgia
02.2012 - 09.2014
- All front desk duties include check in/out patient, answering multiple phone lines, and filing / preparing patients medical records
- Prepare patients for doctors by pre-screening patients utilizing meaningful use with EMR Electronic software (Exam-Writer, Officemate, Revolution)
- Train patients to wear contact lenses and maintain proper care
- Responsible for financial transactions including accounts receivable with balancing
- Processed claims for all major vision insurance policies.
Education
High School Diploma -
Penn Foster
03.2021
Some College (No Degree) -
Georgia Medical Institute-Dekalb
Atlanta, GA01-2005
Information Technology
Strayer University
Washington, DCSkills
- Sterile Techniques
- Fundus Camera/ Optos
- Keratometry
- MAC
- MICROSOFT WINDOWS
- LINUX
- Insurance Verifications
- MS Office (Word, PowerPoint, Excel, Access, Outlook, and Project)
- Officemate
- Exam Writer
- Revolution EHR
- ABBA
- EMR
- Mod Med
- Compulink
- Epic
- All Script
- Lensometry
- OCT
- Pachymetry
- Auto Refractor
- Topography
- Visual Field Screening
- Tonopen
- VEP/PERG
- Client relationship
- Credit Counseling
- Patient Counseling
- Insurance Verification
- Financial Counseling
- Effective customer communication
- Cash Flow Management
- Professional relationship building
- Telephone Etiquette
- Healthcare insurance knowledge
- Asset Allocation
- Payment Negotiation
- Making insurance decisions
- Client Relations
- Developing financial plans
- Analytical Skills
- Written Communication
- Client Needs Assessment
- Critical Thinking
- Client Interviews
- Attention to Detail
- Analytical Thinking
- Financial Services
- Cash Handling
References
References available upon request
Timeline
Inpatient Financial Counselor
Emory Healthcare
07.2022 - Current
Ophthalmologist Assistant
Southpoint Eye Care
02.2021 - 07.2022
Advanced Eye of Marietta
Marietta
09.2015 - 05.2016
Optometrist Technician/Office Assistant
Vinings Eye Care
10.2014 - 09.2015
Optometrist Technician/Office Assistant
Cumberland Pointe Eye Care
02.2012 - 09.2014
High School Diploma -
Penn Foster
Some College (No Degree) -
Georgia Medical Institute-Dekalb
Information Technology
Strayer University