David Hernandez
Glendale,AZ
Summary
Dedicated inpatient financial counselor with expertise in facilitating communication between patients, physicians, and insurance carriers. Skilled in claims processing and negotiating payment arrangements, ensuring timely resolution and satisfaction.
Overview
4
4
years of professional experience
Work History
Inpatient financial counselor
Conifer
Phoenix, Arizona
08.2024 - 08.2025
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
- Negotiated payment arrangements with creditors when necessary on behalf of clients.
- Processed insurance claims and maintained accurate records for timely resolution.
- Scheduled appointments and managed correspondence between clients and insurance agents.
- Updated client information in the database to ensure accurate policy management.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
Sales Lead
Nissan
Avondale, Arizona
01.2022 - 07.2024
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Exceeded department expectations for productivity and accuracy levels.
- Developed and implemented a successful sales strategy to increase revenue.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Sales Lead
Honda
Phoenix, Arizona
01.2022 - 06.2024
- Managed paperwork for vehicle sales and financing options efficiently.
- Maintained knowledge of inventory, promotions, and competitor offerings consistently.
- Collaborated with the service department to address customer inquiries and issues.
- Trained new staff on sales techniques and customer service protocols effectively.
- Participated in promotional events such as auto shows or open houses in order to increase brand awareness.
- Provided advice on financing terms, warranties and insurance coverage options.
- Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
Education
High School Diploma -
Northe Pointe Prep
05-2019
Skills
- Insurance processing
- Payment negotiation
- Claims management
- Database maintenance
- Customer relationship management
- Staff training
- Insurance verification
- Patient communication
- Insurance terminology
- Healthcare industry
- Medical terminology
- Insurance billing
- HIPAA compliance
- Insurance benefits verification
Languages
5
Education and Training
other
Personal Information
Timeline
Inpatient financial counselor
Conifer
08.2024 - 08.2025
Sales Lead
Nissan
01.2022 - 07.2024
Sales Lead
Honda
01.2022 - 06.2024
High School Diploma -
Northe Pointe Prep
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