Mary Kaplow
San Antonio
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Nanny
Helene Elizondo
01.2024 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Car Salesman
CAVENDER TOYOTA
10.2022 - 06.2023
- Followed up with customers to build long-term relationships and successful referrals
- Explained differences between models to clients, comparing and discussing capabilities and features
- Greeted customers at arrival to build positive relationships and discuss vehicles
- Responded to inquiries from potential customers via email and telephone
- Showcased vehicle features and took customers on test drives in local area
- Maintained high referrals and consistent repeat business due to first-rate customer service standards
Fraud Specialist
Well Fargo
08.2021 - 08.2022
- At Wells Fargo my job titled entailed me to have proper customer service skills, able to type more than30-40 words per minutes, answer calls, solve problems in a timely manner, keep up with my productivity levels, navigate thru systems, learn laws and regulations, and to solve issues with fraudulent activity
Cross Functional Specialist
HEB
11.2018 - 05.2021
- My time at Heb has been a great service to the company and to my community
- I'm very proud and honored to be apart of a company that takes care of their people and their great state of Texas
- I was with the company almost a year and half and had already achieved5 raises and moved up in many positions
- I was a cross functional rep and that was shaping me to know the whole store
- Which means that I was a subject matter expert in almost every department
- My job entitled me to assist guests in different departments especially in what we had in stock and making sure customers left happy and taken care of
- Most of my job entitled me to Transfer stock to shelves when receiving shipment from warehouse, Labeling items for pricing, storage and transfer
- Notifying supervisors and managers of inventory levels
- Packing items for storage and retail display
- Supporting the many managers in the course of their duties, making sure I Organized and maintained stock orders prior to shelving, Stocked shelves in an efficient and organized way
- Filled out paperwork and stocking sheets accurately
- Worked with other store employees in a collaborative way
Education
Bachelors of administration - undefined
San Antonio college
San Antonio, TX05.2026
Skills
- Customer service, Time management, Communication skills, Leadership, Stocking, Microsoft Office, Load & Unload, Appointment Scheduling, Salesforce, Organizational Skills, Approachable, Schedule management, Reliability and trustworthiness
Timeline
Nanny
Helene Elizondo
01.2024 - Current
Car Salesman
CAVENDER TOYOTA
10.2022 - 06.2023
Fraud Specialist
Well Fargo
08.2021 - 08.2022
Cross Functional Specialist
HEB
11.2018 - 05.2021
Bachelors of administration - undefined
San Antonio college
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