Mary-Kathryn Middlemiss
Clermont,FL
Summary
Committed and motivated professional with a demonstrated history in Fire and Emergency Services. Well-versed in public safety communications, NG 9-1-1, and emergency services operations. Knowledgeable about dispatch procedures and policies at the national, state and local levels. Enthusiastic and eager to contribute to team success and mentoring the next generation of 911 professionals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Captain
District Fire Department
12.2018 - Current
- Receive public emergency and non-emergency calls and supervises response prioritization in order to effectively dispatch Fire and EMS units while tracking data in real-time environments
- Supervises and leads front line 911 communicators on various shifts in day-to-day operations
- Develops policies and procedures for DFD 911 communications center to ensure compliance with national, state and local guidelines
- Developed and implemented department-wide emergency response frameworks covering diverse incident types, including hazardous materials, high-life hazard structure fires and high-acuity medical calls
- Provides Quality Assurance and recommendations for Quality Improvement of Emergency Fire and Medical Dispatching
- Currently overseeing accreditation process for Emergency Fire Dispatch with International Academies of Emergency Dispatch
- Responsible for minor troubleshooting and management of Central Square Enterprise Computer-Aided Dispatch system, Central Square 911 PSAP system (Inform 911) and AVAYA Communications Manager
- Performs troubleshooting and repair for Motorola APX 6000 and 7000 series portable radios and Firecom headsets
- Working knowledge of NFPA guidelines for public safety communications
- Manages settings and language for USDD Phenix G2 station alerting system
- Familiarity of Public Safety Radio Enhancement for in-building radio coverage design and testing procedures
- Collaborates with other 911 communications center leadership in maintaining compliance with the State of Florida E911 plan
- Trains new employees to the DFD communications center
- Compiles and organizes ongoing training for current 911 center staff
Communicator
Reedy Creek Fire Department
01.2015 - 12.2018
Dispatcher/Care Coordinator
American Medical Response
01.2012 - 01.2015
EMT-P
American Medical Response
01.2012 - 01.2015
EMT-P
Brewster Ambulance Service
11.2010 - 01.2012
Education
Bachelor of Science - Fire And Emergency Services Management
University of Florida
Gainesville, FL08.2023
Associate of Science - Liberal Studies
Middlesex Community College - Bedford
Bedford, MA05.2006
Certificate - Paramedicine
Northeastern University
Boston, MA06.2005
Skills
- Emergency Response Procedures
- Information Security
- Documentation and Recordkeeping
- 911 System Information Databases
- Call Volume Analysis
- JavaScript Programming
- Windows Operating System
- Quality Assurance
- Speech Writing
- Crisis Management
- Documentation Editing
- Public Speaking
Accomplishments
Chosen to speak at IAED Navigator in 2020, 2022 and 2023
Acted as a liaison between Reedy Creek Fire Department (now District Fire Department) and run Disney during the 2020, 2021, 2022, 2023, 2024, 2025, and now 2026 race seasons
Affiliations
- National Emergency Number Association
- Women in Fire
- National Association of Emergency Medical Technicians
- Association of Public Safety Communications Officials
Certification
- Emergency Number Professional (ENP) - 2019-present
- IAED EMD-Q/ EFD-Q - 2017-present
- APCO CTO- present
- Florida Emergency Medical Technician- present
- Florida Public Safety Telecommunicator - present
- APCO Public Safety Telecommunicator- present
- American Heart Association Healthcare Provider CPR
- Critical Incident Stress Management- ICISF
- NIMS-ICS 100, 400, 700, 800
Timeline
Captain
District Fire Department
12.2018 - Current
Communicator
Reedy Creek Fire Department
01.2015 - 12.2018
Dispatcher/Care Coordinator
American Medical Response
01.2012 - 01.2015
EMT-P
American Medical Response
01.2012 - 01.2015
EMT-P
Brewster Ambulance Service
11.2010 - 01.2012
Bachelor of Science - Fire And Emergency Services Management
University of Florida
Associate of Science - Liberal Studies
Middlesex Community College - Bedford
Certificate - Paramedicine
Northeastern University