Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARY KATHRYN COLE

Philadelphia,USA

Summary

Accomplished Senior Salesforce Consultant at Integrated Media Group, adept in Salesforce administration and automation. Expert in client project management and stakeholder engagement, enhancing operational efficiency and reporting visibility. Successfully managed 15-20 client projects, delivering tailored solutions and fostering cross-functional communication to drive business process improvements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Salesforce Consultant

INTEGRATED MEDIA GROUP
Philadelphia, USA
01.2025 - Current
  • Served as strategic liaison among department leads and technology vendors to optimize software implementation.
  • Designed and implemented customized Salesforce solutions for diverse client needs.
  • Conducted system audits to identify areas for improvement in Salesforce usage.
  • Participated in design reviews and provided feedback on proposed solutions.
  • Developed reports and dashboards according to customer requirements.
  • Managed 15-20 client projects, encompassing needs assessment and ROI evaluation.
  • Facilitated stakeholder interviews and process mapping to clarify technical requirements.
  • Delivered user training sessions and produced accessible documentation post-implementation.
  • Enhanced reporting visibility and operational efficiency through customized Salesforce configurations.

Salesforce Administrator

PALMETTO SOLAR
Charleston, USA
01.2022 - 12.2023
  • Facilitated Salesforce feature deployment and enhancement planning for all teams.
  • Collaborate with cross-functional teams to gather requirements for system enhancements.
  • Monitor data integrity within Salesforce and perform regular audits for accuracy.
  • Implement automation processes in Salesforce to improve operational efficiency.
  • Collaborated on sprint planning and quality testing using Jira, DevOps Center, and GitHub.
  • Executed data integrity standards, successfully migrating over 300,000 records.
  • Introduced scalable service improvements and documentation tailored to team workflows.

Customer Service Technology Lead

PALMETTO SOLAR
Charleston, USA
04.2020 - 01.2023
  • Oversaw support platforms (Salesforce Service Cloud, Zendesk), identifying efficiency opportunities.
  • Designed and implemented support processes that enhanced customer resolution metrics.

Customer Service Manager

PALMETTO SOLAR
Charleston, USA
01.2017 - 04.2020
  • Developed SOPs and training content for internal service teams.
  • Led 3-5 direct reports and managed interdepartmental customer case workflows.

Education

Bachelor of Arts - Political Science

College of Charleston
Charleston, SC

Skills

  • Software procurement and lifecycle management
  • Client project management
  • System auditing
  • Process mapping
  • Quality assurance testing
  • Business process improvement and stakeholder engagement
  • Salesforce administration and automation
  • Software evaluation, licensing, and vendor management
  • Staff enablement and cross-functional communication
  • Data migration and quality assurance
  • Root cause analysis and troubleshooting

Certification

  • Salesforce Certified Administrator, 2023
  • Salesforce Platform App Builder, 2025

Timeline

Senior Salesforce Consultant

INTEGRATED MEDIA GROUP
01.2025 - Current

Salesforce Administrator

PALMETTO SOLAR
01.2022 - 12.2023

Customer Service Technology Lead

PALMETTO SOLAR
04.2020 - 01.2023

Customer Service Manager

PALMETTO SOLAR
01.2017 - 04.2020

Bachelor of Arts - Political Science

College of Charleston

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