Mary Kauhola

Shuttle rental cars for Avis Budget rentals we provide cleaned maintained vehicles to customers as renting. Our team also handles any vehicles needed to transport to mechanic service, also transport vehicles from docks to rental line known as the ready line. Minimal customer contact as they have questions concerning their vehicle from setting GPS, Photos for flaws not made by individual, needing to change vehicle as it may not be suited for their use at initial renting.

• Greeted customers and provided friendly customer service.
• Operated cash registers to process payments for goods and services.
• Balanced cash drawers at the end of each shift.
• Resolved customer complaints in a professional manner.
• Processed credit card transactions accurately and efficiently.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Prepared sales slips or sales contracts as needed to complete customer purchases.
• Provided information on company policies, warranties, guarantees, financing options and other related matters.
• Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
• Organized items purchased by customers according to their type or size for easy retrieval during checkout.
• Verified that all coupons were valid prior to processing them into the system.
• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
• Followed established loss prevention procedures when dealing with suspicious customers or activities.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Provided excellent customer service by helping customers locate items they were looking for.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.
• Ensured that all areas of the retail floor were properly stocked throughout each shift.
• Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
• Collected credit card and cash payments to complete transactions for customer orders.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Greeted customers and responded to informational requests.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Maintained cleanliness and presentation of stock room and production floor.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Informed customers of in-store promotions or pricing specials.