Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Kelliher

Ocala,FL

Summary

I am an experienced and highly professional individual that excels with all types of customers. My role is to make any environment work more efficiently and to be proactive in all situations. I have multiple years of Executive Assistant, Administrative and Bookwork knowledge that I know will be an asset to any company. I enjoy a fast pace where I can really shine my multi-tasking abilities while knowing what projects that need prioritizing. I am able to work alone or with many individuals and bring enthusiasm to everything and everyone I encounter. I would like the opportunity to showcase my skills and experience to your company. Let me take the responsibilities and improve your success in any and all ways possible.

Overview

30
30
years of professional experience

Work History

Process

  • Purchase Orders
  • Create invoices, mail and process statements, manage collections
  • Input bills & pay bills
  • Implement new processes for efficient work flow
  • Manage cash flow
  • Reconcile Bank and Credit Card statements
  • Manage payroll bi-weekly & process commissions
  • Handle monthly sales tax
  • Keep inventory current
  • Manage Sales team
  • Prepared and mailed invoices to customers, processed payments, and documented account updates
  • Developed and maintained positive relationships with clients to maximize collections
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Followed up overdue payments and payment plans from clients to establish good cash flow
  • Submitted cash and check deposits and generated cash receipts to record money received
  • Monitored accounts to verify compliance with payment terms and schedules

Office/Driver Supervisor

Estes Express
12.2022 - Current
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Addressed driver communications and provided required data to drivers.
  • Implemented and supported company quality and safety improvement efforts.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Identified process breakdowns and developed improvement plans to resolve.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.

Office Manager

Lift Parts Service
03.2019 - 12.2022
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Manager

Roasted Pear
04.2018 - 04.2019
  • Collaborated with staff to develop and carry out processes, resulting in improved performance
  • Managed expense and investment budgets to meet business operating plans
  • Implemented management and communication practices to promote talent acquisition and team synergy
  • Reduced workplace safety or health hazards by enforcing work practices and procedures
  • Coached and motivated team, driving sales and delivering exceptional customer service.

Telemetry Tech/unit Coordinator/nursing Assistant

Fairview Ridges Hospital
07.2008 - 05.2017
  • Monitor Cardiac Rhythm
  • Answer patient call lights
  • Assist RN with patient care needs
  • Manage high stress situations
  • Enter orders from Doctor into computer
  • Administer front desk duties

Outpatient Coordinator

Radiology, St. Joseph's Hospital
09.2002 - 01.2007
  • Greet and check in patients
  • Collect patient information and process paperwork
  • Ensure patients are seen in a timely manner
  • Answer phones and direct as needed
  • Assist doctors with phone contacts
  • Follow up with patients with any questions or concerns

Insurance Agent/customer Service Representative

Kelliher & Associates, Inc
01.1994 - 09.2002
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Recruited new customers and maintained existing customers
  • Processed insurance applications
  • Correspond with customers and related companies

Education

High School Diploma -

BRADY HIGH SCHOOL
Saint Paul, MN
05.1989

Some College (No Degree) - Nursing Assistance

Inver Hills Community College
Inver Grove Heights, MN

Skills

  • Office Management
  • Policy and Procedure
  • Modification
  • Budgetary Planning
  • Team Management
  • Report Preparation and Analysis
  • Staff Training
  • Office Supplies and Inventory
  • Sales Tax Filings
  • Cash Flow and Reconciliation
  • Client Correspondence
  • Preparing Proposals
  • Accounts Payable and Receivable
  • Profit and Loss Statements
  • Account and Ledger
  • Reconciliations
  • Year-End Reconciliation
  • Calculating Liabilities
  • Inquiry Requests
  • P&L Responsibility
  • Medical Billing and Collections
  • Payroll Administration
  • Biweekly Payroll Processing
  • Vendor Liaising
  • Maintenance Coordination
  • Calculating Deductions
  • Executive Calendars
  • Sorting and Delivering Mail
  • Intuit QuickBooks
  • Monthly Closings
  • Managing Appointments
  • Diligent Follow Through
  • Administration and Operations
  • Delegation and Work Assignment
  • Office Equipment Management
  • Departmental Support
  • Employee Motivation
  • Confidence and Drive
  • Skilled in Microsoft Office
  • Catering Support
  • Reading Comprehension
  • IRS Correspondence
  • Mail and Package Distribution
  • Agent Support
  • Research and Analysis
  • Invoice and Payment Tracking
  • Friendly and Relatable
  • Collecting Statements
  • Bank Reconciliation
  • Generally Accepted Accounting Principles
  • Data Collection
  • Improve Procedures
  • Personnel Interviewing
  • Dependable and Responsible
  • Cultural Awareness

Timeline

Office/Driver Supervisor

Estes Express
12.2022 - Current

Office Manager

Lift Parts Service
03.2019 - 12.2022

Manager

Roasted Pear
04.2018 - 04.2019

Telemetry Tech/unit Coordinator/nursing Assistant

Fairview Ridges Hospital
07.2008 - 05.2017

Outpatient Coordinator

Radiology, St. Joseph's Hospital
09.2002 - 01.2007

Insurance Agent/customer Service Representative

Kelliher & Associates, Inc
01.1994 - 09.2002

Process

High School Diploma -

BRADY HIGH SCHOOL

Some College (No Degree) - Nursing Assistance

Inver Hills Community College

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Mary Kelliher