Mary Keys
Monroe ,LA
Summary
Experienced work from home agent who can create an efficient work environment based on the company's work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service and being adaptable to a given situation. Aiming to leverage my abilities to successfully fill the vacancy at your company and I also can be relied upon to help your company achieve its goals.
Overview
13
13
years of professional experience
Work History
Healthcare Customer Service Representative
Alorica
08.2022 - 02.2025
- Handling inbound and outbound calls.
- Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
- Handle customer service inquiries from members, providers, physicians.
- Work to research and resolve problems in a timely manner.
- Assist members in understanding and maximizing the use of their pharmacy distribution program.
- Remote
Financial Advisor
Coast Professional Inc.
05.2016 - 08.2020
- Consulted with clients to assess and meet short- and long-term financial goal.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance to develop successful financial plans.
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Remote
Technical Support Representative
Boost Mobile
Dallas, TX
06.2012 - 03.2016
- Handled customer service issues by providing guidance or escalating for advanced support.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
Education
High School Diploma -
Carroll High School
Monroe, LASkills
- Technologically Savvy
- Advanced MS Office Suite Knowledge
- Insurance Eligibility Verification
- Sensitive Material Handling
- CRM and Office Management Software
- PC Proficient
- Document and File Management
- Multi-Line Telephone Systems
- Verbal and Written Communication
Timeline
Healthcare Customer Service Representative
Alorica
08.2022 - 02.2025
Financial Advisor
Coast Professional Inc.
05.2016 - 08.2020
Technical Support Representative
Boost Mobile
06.2012 - 03.2016
High School Diploma -
Carroll High School