John Frymier
Atlanta,GA
Summary
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming obstacles and achieving goals. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Allianz Life Insurance Company Of North America
Work From Home, GA
09.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Communicated professionally with colleagues, freelancers and clients.
Customer Service Associate
Macys Department Store
Douglasville, GA
05.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Photo Technician
Walgreens
Douglasville, GA
03.2018 - 06.2020
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Performed opening and closing procedures to keep operations running smoothly.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Provided high level of assistance to customers regarding special photo projects.
Education
Associates - Business Technology
Central Georgia Technical College
Warner Robins, GASkills
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Technologically Savvy
- Planning
- Self Motivated
- Salesforce savvy
Timeline
Customer Service Representative
Allianz Life Insurance Company Of North America
09.2021 - 03.2022
Customer Service Associate
Macys Department Store
05.2019 - 02.2021
Photo Technician
Walgreens
03.2018 - 06.2020
Associates - Business Technology
Central Georgia Technical College
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