Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming obstacles and achieving goals. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Allianz Life Insurance Company Of North America
Work From Home, GA
09.2021 - 03.2022
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Communicated professionally with colleagues, freelancers and clients.
Customer Service Associate
Macys Department Store
Douglasville, GA
05.2019 - 02.2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Executes excellent sales floor merchandising and selling.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Resolved concerns with products or services to help with retention and drive sales.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Photo Technician
Walgreens
Douglasville, GA
03.2018 - 06.2020
Operated photo department cash register to scan items and process checks and credit card transactions.
Examined developed prints to determine defects such as broken lines, spots or blurs.
Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
Assessed customer needs and examined order contents to identify processing requirements and timelines.
Performed opening and closing procedures to keep operations running smoothly.
Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
Accepted and completed in-person and online orders for photographs and photo merchandise.
Provided high level of assistance to customers regarding special photo projects.