John Frymier

Atlanta,GA

Summary

Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming obstacles and achieving goals. Self-motivated and true team player.

Overview

years of professional experience

Work History

Customer Service Representative

Allianz Life Insurance Company Of North America

Work From Home, GA

09.2021 - 03.2022

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Communicated professionally with colleagues, freelancers and clients.

Customer Service Associate

Macys Department Store

Douglasville, GA

05.2019 - 02.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Executes excellent sales floor merchandising and selling.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Resolved concerns with products or services to help with retention and drive sales.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Photo Technician

Walgreens

Douglasville, GA

03.2018 - 06.2020

Operated photo department cash register to scan items and process checks and credit card transactions.
Examined developed prints to determine defects such as broken lines, spots or blurs.
Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
Assessed customer needs and examined order contents to identify processing requirements and timelines.
Performed opening and closing procedures to keep operations running smoothly.
Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
Accepted and completed in-person and online orders for photographs and photo merchandise.
Provided high level of assistance to customers regarding special photo projects.

Education

Associates - Business Technology

Central Georgia Technical College

Warner Robins, GA

Skills

Issue and Complaint Resolution
Courteous with Strong Service Mindset
Multitasking and Prioritization
Calm and Professional Under Pressure
Building Customer Trust and Loyalty
Efficient and Detail-Oriented

Customer Retention Strategies
Technologically Savvy
Planning
Self Motivated
Salesforce savvy

Timeline