Isariany Polo
Summary
Dedicated customer service professional with extensive experience in issue resolution and effective communication. Known for delivering high-quality support, fostering customer relationships, and maintaining meticulous documentation to ensure seamless service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Optimum Online
, Remote
11.2024 - 05.2026
- Assisted customers through live chat, phone, and email with account, billing, and service-related inquiries.
- Troubleshot online account issues, including login access, password resets, and account navigation.
- Guided customers through step-by-step solutions, enhancing their understanding and resolution of technical and service concerns.
- Troubleshot online account issues, including login access, password resets, and account navigation.
- Managed multiple customer interactions while maintaining quality, accuracy, and attention to detail.
- Documented customer interactions and escalated complex issues when additional support was required.
- Cultivated positive customer relationships by delivering effective solutions and maintaining high standards of customer care.
Claims Specialist
Best Buy Call Center
Danvers, Massachusetts
06.2018 - 08.2024
- Assisted customers via phone and email with appliance claims, delivery issues, service requests, and order inquiries, ensuring a positive customer experience.
- Communicated claim updates, explained available options, and guided customers through the resolution process.
- Resolved customer complaints with professionalism, empathy, and a solution-focused approach.
- Assisted customers by phone and email with appliance claims, delivery concerns, service requests, and order-related questions.
- Communicated claim updates, clarified available options, and guided customers through resolution process, enhancing customer understanding and satisfaction.
- Maintained accurate documentation of customer interactions and case details.
- Collaborated with internal teams to resolve customer issues efficiently, ensuring timely follow-up and improved customer retention.
Education
Associate of Science -
LaGuardia Community College
Long Island City, NY04-2015
Skills
- Live Chat Support
- Remote Customer Service
- Bilingual Customer Service
- Customer Issue Resolution
- Complaint Resolution
- Escalation Support
- CRM Systems
- Complaint management
- Issue escalation
- Written Communication
- Customer Data Security
- HIPAA Compliance
Timeline
Customer Service Representative
Optimum Online
11.2024 - 05.2026
Claims Specialist
Best Buy Call Center
06.2018 - 08.2024
Associate of Science -
LaGuardia Community College