Zymeria Warren
Jackson
Summary
Detail-oriented professional with over 4 years of experience in client services and management. Proven ability to communicate effectively across departments, enhancing collaboration and operational efficiency. Committed to improving brand reputation through exceptional customer service and memorable client interactions. Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Illumifin Corporation
07.2024 - 11.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed claims and provided timely updates to clients, ensuring high levels of satisfaction.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Maintained accurate records of customer interactions in CRM system, enhancing data integrity and accessibility.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Tax Advisor
Teleperformance USA
03.2023 - 06.2024
- Prepared comprehensive tax returns for individual and business clients, ensuring compliance with federal and state regulations.
- Conducted detailed tax research to provide accurate advice on complex tax issues and strategies.
- Reviewed financial documents to identify potential deductions and credits, maximizing clients' tax savings.
- Assisted in the development of customized tax planning strategies aligned with clients' financial goals.
CUSTOMER SERVICE REPRESENTATIVE
Sedgwick
12.2022 - 02.2023
- Managed claim inquiry process to ensure timely resolution and customer satisfaction.
- Managed resolution of customer information requests and complaints to support service excellence.
- Leveraged comprehensive product knowledge to enhance customer experience through tailored suggestions and recommendations.
- Facilitated customer satisfaction through personalized support, addressing questions and swiftly resolving account discrepancies.
- Applied analytical skills to identify effective solutions for intricate customer issues.
- Managed tracking of customer communications through calls and emails to enhance service response efficiency.
- Maintained adherence to company policies and procedures to enhance customer satisfaction.
- Tracked and evaluated daily performance metrics to enhance operational efficiency and customer service.
- Collaborated in team discussions to identify and implement improvements in customer service delivery.
- Educated customers on account details and outlined service policies to ensure awareness of customer rights.
- Utilized strong communication abilities to foster effective engagement with customers.
- Engaged customers personally and maintained a respectful demeanor to cultivate strong relationships within the customer base.
HEALTH INSURANCE SALES AGENT
Anthem Blue Cross BlueShield
10.2021 - 12.2022
- Scored in top 10% of employees in successful resolution of issues
- Conducted customer service recoveries using technical knowledge and business skills
- Ensured compliance with all applicable state and federal regulations related to health insurance sales.
- Provided detailed product information and educated clients on various health insurance products available to them.
- Assisted customers in understanding their health insurance policies and options, providing professional advice tailored to individual needs.
- Coordinated with external vendors such as doctors' offices, pharmacies, hospitals., ensuring all parties were properly informed about policy details.
- Conducted outbound calls to existing customers to offer annual policy renewal.
- Provided excellent customer service by responding promptly to telephone calls, emails, and other requests for information.
- Met performance goals and call center metrics in fast-paced performance setting.
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
Direct Support Professional
Canton Manor
Canton, MS
07.2019 - 10.2021
- Performing direct support to elderly including feeding, bathing, and physical therapy.
- Filled out and submitted client notes for eating and bathing.
- Added padding and cushions to any bed rest bounded clients.
- Identified and removed safety and sanitation. hazards from work areas.
- Assisted customers with loading their vehicles as needed.
- Coordinated activities related to shipping, receiving, storing and distribution of goods.
- Collaborated with team members to complete tasks efficiently.
- Replenished shelves with incoming stock orders and performed daily spot checks on inventory.
- Inspected products for defects and damages and reported discarded items to supervisors.
- Performed physical inventory counts on regular basis.
Education
High School Diploma -
Canton Public High School
Canton, MSBusiness Administration Candidate
Holmes Community College
Goodman, MS01.2026
Skills
Software troubleshooting
Data Entry
ROI proficiency
verbal & written communication
Assistance services
Client support
Sales expertise
Data input
Delivery driving
Excel expertise
Office applications
Data restoration
Technical issue resolution
Software diagnostics
Voice and data migration
Live chat support
Ethernet and firewall expertise
Windows operating system
Call volume metrics
Customer support services
Inventory management
Health insurance marketing
Calculation of premiums
Claims compliance
Windows operating system
Personal care support
Google documentations
Content review
Truck driving
Commercial driving experience
Accounting principles
Effective time management
Insurance brokerage
Professional phone skills
Technical support
Customer engagement
Contact center management
approachable demeanor
Written communication
Live chat support
HIPAA compliance
Automotive upkeep
Health insurance sector
Windows
Insurance Sales
Certification
- First Aid
- CPR
- Certified Forklift Operator
- Life & Health Insurance
Timeline
Customer Service Representative
Illumifin Corporation
07.2024 - 11.2025
Tax Advisor
Teleperformance USA
03.2023 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
Sedgwick
12.2022 - 02.2023
HEALTH INSURANCE SALES AGENT
Anthem Blue Cross BlueShield
10.2021 - 12.2022
Direct Support Professional
Canton Manor
07.2019 - 10.2021
High School Diploma -
Canton Public High School
Business Administration Candidate
Holmes Community College