Rhonda Schumacher
Battle Creek
Summary
Customer service professional with over thirteen years of experience in human resources, specializing in HRIS, benefits, training, and leave administration. Demonstrated ability in effective communication, problem-solving, and client relationship management. Proven track record in mentoring staff and optimizing resources to enhance service delivery.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
WSI Staffing
Battle Creek
11.2025 - 06.2026
- Delivered exceptional customer service while managing multiple tasks to fulfill client needs.
- Executed invoicing and billing processes to ensure timely project completion and payments.
- Approved artwork for compliance with client specifications and quality standards.
- Processed print orders accurately, maintaining detailed workflow records.
- Scheduled external services and shipping to enhance operational efficiency.
- Followed up with clients to confirm satisfaction and address inquiries, improving overall experiences.
- Ordered materials to sustain production schedules and mitigate delays.
Leave Administrator
FireKeepers Casino Hotel
Battle Creek
05.2014 - 11.2025
- Processed FMLA requests for employees, ensuring compliance and timely approvals.
- Monitored employee absences to maintain accurate leave tracking records.
- Managed leave documentation for 2,400 team members with precision.
- Administered bereavement leave processes to support employees during challenging times.
- Handled short-term disability claims to ensure smooth transitions.
- Streamlined administrative tasks to improve efficiency in leave processing.
- Reviewed doctors' orders for FMLA to expedite approval timelines.
- Coordinated personal leaves of absence while adhering to company policies.
Manager/Educator
Farleighs Senior Care
Battle Creek
06.2007 - 04.2014
- Developed and implemented training programs for all staff members.
- Trained staff to enhance service quality and compliance with state regulations.
- Facilitated onboarding process for new employees, ensuring smooth integration into the team.
- Oversaw daily operations to ensure efficient resident care services at senior AFC.
- Managed inventory to maintain sufficient supplies for resident needs.
- Ensured adherence to state compliance rules for resident care standards.
Education
High School Diploma -
Pennfield High
Battle Creek, MISkills
- Customer support services
- Customer relationship management
- Customer issue resolution
- Complaint resolution
- Customer engagement
- Account management
- Order fulfillment
- Invoice processing
- Shipping procedures
- Workflow documentation
- Administrative support
- Data entry
- Inventory management
- Logistics coordination
- Quality assurance controls
- Regulatory compliance
- Compliance monitoring
- Employee leave management
- Staff training
- Training development aptitude
- Report preparation
- Report creation
- Coordination
- Time management
- Multi-task management
- Conflict resolution
- De-escalation techniques
- Problem solving
- Team collaboration
- Attention to detail
- Filing
- Spreadsheets
- Dispute resolution
- Reading comprehension
- Multitasking skills
- Complaint resolution
- Customer relations
- Customer issue resolution
Timeline
Customer Service Representative
WSI Staffing
11.2025 - 06.2026
Leave Administrator
FireKeepers Casino Hotel
05.2014 - 11.2025
Manager/Educator
Farleighs Senior Care
06.2007 - 04.2014
High School Diploma -
Pennfield High