Colleen Reavley
Rolling Meadows,IL
Summary
Organized and motivated employee eager to learn and contribute to the department, strong organizational and customer service skills in various environments. Provides deep technical knowledge and in Excel, Epicor, Power Point, Microsoft Word. Highly organized, proactive, and punctual with team‐oriented mentality.
Overview
19
19
years of professional experience
Work History
Power in the Pause
Pause
04.2023 - Current
- Power in the Pause; Life evolves
- This section denotes an extended step away from the paid workforce to significantly contribute to one's family.
Customer Service Representative
GCM Chicago
Addison, IL
05.2022 - Current
- Provided order updates for requested delivery dates of customer’s order
- Verified accuracy of information and executed clarification of orders
- Processed orders and entered Epicor program for tracking, maintaining, monitoring, and reporting
- Facilitated team communication and adhered to deadlines and quality assurance standards
- Provided order updates to customers regarding their requested delivery date
- Attended and participated weekly meetings and provide updates to management regarding current orders and customers
- Processed quotes for customers and reviewed blueprints for proper detail orientation
- Created part numbers in the Epicor system for order entry and processing.
Technical Service Coordinator
Chicago Faucets
Des Plaines, IL
06.2019 - 05.2022
- Assisting customers and field technicians on an Inbound Call Center to provide technical support to troubleshoot and assist in repairing the difficulties they are experiencing
- Processing accommodation orders for customer satisfaction
- Working closely with regional managers and distributors for product availability and pricing
- Reviewing Rep Net daily in approving No Charge, Consignment, and
- Invoice requests
- Continually reviewing and responding to Outlook emails within a timely manner
- Processing requests for Spec Sheets on full faucet fittings
- Updating the Rep Net Knowledge base of additional product details and new findings
Power in the Pause
Pause
04.2019 - 06.2019
- Power in the Pause; Life evolves
- This section denotes an extended step away from the paid workforce to significantly contribute to one's family.
Field Support Specialist
DataMax Soultions
Northbrook, IL
02.2019 - 04.2019
- Assisting field technicians on an, to calculate their timecards for processing and approving effectively
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Working closely with IT to create a new system to process orders
- Updated new system and tested work orders prior to releasing new software for use within group and team members
- Worked directly high‐profile customers for installation and repairs in the field
- Placed orders for technicians for Kiosk repairs
- Maintained positive working relationship with fellow staff and management.
Life Fitness ‐ Senior Technician Coordinator/Dispatch Support
Rosemont, IL
09.2015 - 02.2019
- Online webinar training for team members
- Lead in Fix‐It Group to create change within the company and assist in easier and more effective learning experiences with the company for knowledge and training
- Creating and updating SOPs for department policies and procedures
- Work with Accounts Receivable Staff for rate accuracy and payment reviews/summaries
- Auditing inventory for Technicians' vans while creating cost savings by maintaining appropriate inventories closing open tasks, & processing
- Review Zen Desk Email System daily
- Dispatching technicians for work in the field
- Working with UPS to redirect shipments
Life Fitness ‐ Senior Order Management Representative
Rosemont, IL
04.2005 - 09.2015
- Assisted sales team with quote updates, forecasting and projections to meet monthly, quarterly, and yearly sales goals
- Worked directly with Sales team to create a Million‐dollar team
- Created Oracle reports, invoicing, open orders along with shipping and installation data for management review
- Work with customers to ensure orders processed and delivered within designated timeframes in timely manner to meet the demand of a grand opening
- Process all RMAs for financial adjustments, serial number swaps, and delayed orders
- Train new hires that come into the department for Order Management
- Worked directly with Military and Specialty accounts to achieve demand on products to be handled in a timely manner
Service Representative
Life Fitness
Rosemont, IL
03.2004 - 04.2005
- Placed parts orders as well as RMAs for defective returns
- Assisted Techs in troubleshooting and diagnosing machines in the field
- Train new hires that come into the department for service
- Assisted techs in the field with ride along and work alongside for more knowledge
Education
Some College (No Degree) - Certification Training
Chicago Faucets
Des Plaines, ILSome College (No Degree) - Technical Training
Life Fitness
Des Plaines, ILSome College (No Degree) - Distribution And Logistics
Skills Sucess Online Training
OnlineHigh School Diploma -
Maine West High School
Des Plaines, IL06.1999
Skills
- Customer Support Services
- Customer Service Management
- Technical Support
- Epicor System
- Technical Drawings
- Blueprints and Schematics
- Microsoft Word
- Salesforce
- Microsoft Excel
- Microsoft PowerPoint
- Oracle E‐Business Suite
- SAP Applications
- Zendesk
- Critical Thinking
- Account management
- Order fulfillment
- CRM
- Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Power in the Pause
Pause
04.2023 - Current
Customer Service Representative
GCM Chicago
05.2022 - Current
Technical Service Coordinator
Chicago Faucets
06.2019 - 05.2022
Power in the Pause
Pause
04.2019 - 06.2019
Field Support Specialist
DataMax Soultions
02.2019 - 04.2019
Life Fitness ‐ Senior Technician Coordinator/Dispatch Support
09.2015 - 02.2019
Life Fitness ‐ Senior Order Management Representative
04.2005 - 09.2015
Service Representative
Life Fitness
03.2004 - 04.2005
Some College (No Degree) - Certification Training
Chicago Faucets
Some College (No Degree) - Technical Training
Life Fitness
Some College (No Degree) - Distribution And Logistics
Skills Sucess Online Training
High School Diploma -
Maine West High School
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