Colleen Reavley
Rolling Meadows,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
nVenia
Wood Dale, IL
10.2024 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone and email
Maintained detailed records of customer interactions, transactions and comments for future reference. - Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Manager -Temp.
Rational USA
Rolling Meadows, IL
01.2024 - 07.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
GCM Chicago
Addison, IL
05.2022 - 03.2023
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Technical Service Coordinator
Chicago Faucets
Des Plaines, IL
06.2019 - 05.2022
- Assisting customers and field technicians on an Inbound Call Center to provide technical support to troubleshoot and assist in repairing the difficulties they are experiencing
- Processing accommodation orders for customer satisfaction
- Working closely with regional managers and distributors for product availability and pricing
- Reviewing Rep Net daily in approving No Charge, Consignment, and
- Invoice requests
- Continually reviewing and responding to Outlook emails within a timely manner
- Processing requests for Spec Sheets on full faucet fittings
- Updating the Rep Net Knowledge base of additional product details and new findings
Field Support Specialist - Temporary Work
DataMax Soultions
Northbrook, IL
02.2019 - 04.2019
- Assisting field technicians on an, to calculate their timecards for processing and approving effectively
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Working closely with IT to create a new system to process orders
- Updated new system and tested work orders prior to releasing new software for use within group and team members
- Worked directly high‐profile customers for installation and repairs in the field
- Placed orders for technicians for Kiosk repairs
- Maintained positive working relationship with fellow staff and management.
Life Fitness ‐ Senior Technician Coordinator/Dispatch Support
Life Fitness Corporate Headquarters
Rosemont, IL
02.2004 - 02.2019
- Diagnosed problems with Fitness machines by applying technical knowledge and troubleshooting skills.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
Education
Some College (No Degree) - Certification Training
Chicago Faucets
Des Plaines, ILSome College (No Degree) - Technical Training
Life Fitness
Des Plaines, ILSome College (No Degree) - Distribution And Logistics
Skills Sucess Online Training
OnlineHigh School Diploma -
Maine West High School
Des Plaines, IL06.1999
Skills
- Customer Support Services
- Customer Service Management
- Technical Support
- Epicor System
- Technical Drawings
- Blueprints and Schematics
- Microsoft Word
- Salesforce
- Microsoft Excel
- Microsoft PowerPoint
- Oracle E‐Business Suite
- SAP Applications
- Zendesk
- Critical Thinking
- Account management
- Order fulfillment
- CRM
- Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
nVenia
10.2024 - Current
Customer Service Manager -Temp.
Rational USA
01.2024 - 07.2024
Customer Service Representative
GCM Chicago
05.2022 - 03.2023
Technical Service Coordinator
Chicago Faucets
06.2019 - 05.2022
Field Support Specialist - Temporary Work
DataMax Soultions
02.2019 - 04.2019
Life Fitness ‐ Senior Technician Coordinator/Dispatch Support
Life Fitness Corporate Headquarters
02.2004 - 02.2019
Some College (No Degree) - Certification Training
Chicago Faucets
Some College (No Degree) - Technical Training
Life Fitness
Some College (No Degree) - Distribution And Logistics
Skills Sucess Online Training
High School Diploma -
Maine West High School
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