Mary Kiernan
IT Support Professional
Anchorage,Alaska
Summary
Experienced IT professional with over 20 years of experience in network and system administration, VMware Horizon management, and endpoint security. Proven ability to manage large-scale IT projects, automate processes, and ensure compliance with industry standards. Resourceful System Administrator adept at solving complex technical challenges with a focused and creative approach. Highly effective at problem-solving and decision-making. Organized and dependable, with a successful track record of managing multiple priorities and working collaboratively with staff, vendors, and end-users. Known for taking on added responsibilities to meet team goals and consistently contributing beyond requirements. Expert in troubleshooting complex problems and developing innovative solutions while adhering to project scope and requirements.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Network Administrator
Chugach Electric Association
Anchorage, AK
07.2018 - 11.2022
- Managed VMware Horizon servers and handled Windows updates for over 100 servers and desktops, ensuring system redundancy and uptime
- Automated monthly security and patching processes, enhancing efficiency and reliability
- Scaled up servers and built virtual networks to enable remote work during COVID-19, ensuring seamless operation for all employees
- Implemented and managed Checkpoint Endpoint Security across all systems, coordinating updates to maintain system security
- Spearheaded three-day disaster recovery exercise, leading team in executing and documenting recovery processes
- Provided comprehensive documentation to C-level management for review.
Lead Field Service Engineer (FSE) and Systems Administrator
Advanced Diagnostics, Inc.
Anchorage, AK
10.2004 - 11.2017
- Managed IT systems for diagnostic imaging equipment, including installation, maintenance, and network integration
- Worked with vendors such as Fuji, Siemens, and ERAD to ensure HIPAA compliance, DICOM HL7, and PCS compliance for seamless integration with client systems
- Provided technical support both on-site across Alaska and remotely, servicing healthcare providers, dental offices, and other clients
- Utilized Symantec and ESET Nod32 for endpoint security, ensuring protection of client data and systems
- Played key role in transitioning company from analog to digital systems, enhancing operational efficiency and service delivery.
Education
High School Diploma -
A.J. Dimond High
Anchorage, Alaska 08.1998 - 05.2002
Skills
- IT Support and Troubleshooting
- Network Administration
VMware Management
Endpoint Security
- Systems Automation
Healthcare IT Compliance (HIPAA, DICOM, PCS)
- Disaster Recovery Planning
- Project Management
- Technical Documentation
Problem-solving abilities
Customer Service
Certification
CompTIA A+
Professional Development
- Currently enrolled in the "AI for Professionals" course on Coursera.
- Regularly attend seminars and workshops, including VMworld, Google Cloud, and various AI workshops.
Timeline
Network Administrator
Chugach Electric Association
07.2018 - 11.2022
Lead Field Service Engineer (FSE) and Systems Administrator
Advanced Diagnostics, Inc.
10.2004 - 11.2017
High School Diploma -
A.J. Dimond High
08.1998 - 05.2002