Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
Timeline
Licensurecertificationsassociations
Qualifications Summary
References
Community Service
Licensurecertificationsassociations
Qualifications Summary
References
Generic

Mary Klotzbach

Livermore,CA

Summary

Compassionate Nurse Case Manager known for high productivity and efficient task completion. Skilled in patient advocacy, care coordination, and resource management to ensure optimal patient outcomes. Excel at communication, empathy, and problem-solving to navigate complex healthcare systems and advocate for patient needs effectively.

Overview

36
36
years of professional experience
1
1
Certificate

Work History

Cross Campus Float Case Manager

John Muir Health
Walnut / Concord , CA
02.2024 - Current
  • Identified opportunities for improvement in current processes related to case management operations.
  • Utilized data and experience to coordinate patient care and rehabilitation.
  • Provided emotional support for patients and their families during difficult times.
  • Provided clinical guidance and support to nursing staff while ensuring quality of care.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Collaborated with other departments within the organization to ensure optimal care delivery.

Lead Case Manager in Trauma and NICU Departments.

John Muir Medical Center
Walnut Creek, USA
08.2019 - 02.2024
  • Collaborated with medical staff, dietary team members, and outside vendors to design an EPIC Smart-Phrase order set for home discharge.
  • Collaborated with interdisciplinary teams to ensure high-quality care during critical inpatient periods.

Lead Case Manager Coordinator for Appropriate Patient Classification Pilot

John Muir Medical Center
Walnut Creek, USA
05.2017 - 04.2019
  • Monitored and managed Observation Status patients in a two-hospital system in accordance with CMS guidelines.
  • Worked closely with Case Management Physician Advisors, confidently communicated, and actively interacted with front-line doctors, educating them on the importance of appropriate patient status within CMS guidelines and compliance.
  • Led a pilot program that increased hospital revenue by over $8 million in 10 months.

Case Manager RN

John Muir Medical Center
Walnut Creek, USA
01.2008 - 05.2017
  • Consistently demonstrates skill in the management of utilization reviews, insurance calls, and discharge planning.
  • Places clinically complex and payer-sourced, challenged patients, including international placement.
  • Trains new employees for success in the case manager role.
  • Demonstrates senior leadership by participating in the Epic Screen Content, Redesign, and Scheduling committees.

Clinical Documentation Review RN, Nursing Administration

John Muir Medical Center
Walnut Creek, USA
01.2002 - 12.2007
  • Improved the hospital’s reputation for quality patient care by developing performance enhancement monitoring activities and workflows
  • Drove nurses’ adherence to state and national indicators with the National Database for Nursing Quality Indicators and the California Nursing Outcome Coalition
  • Fostered a collaborative work environment that created a culture of continuous improvement in medication administration and pain charting operations

Critical Care Cross Trained Float Pool RN

John Muir Medical Center
Walnut Creek, USA
01.1999 - 12.2001
  • Oversaw and executed patient care in all Critical Care Units for 34 hospital beds ensuring positive patient visits
  • Acquired specialized experience in neurosurgical, trauma and cardiac care

Medical Surgical Staff RN

John Muir Medical Center
Walnut Creek, USA
01.1989 - 12.1999
  • Patient care on Medical surgical Unit serving as weekend night charge nurse

Education

Master of Science - Nursing Administration

California State University Dominguez Hills
Carson, CA
01.2012

Bachelor of Science - Nursing

Holy Names University
Oakland, CA
01.2006

Associate of Science - Nursing

Genesee Community College
Batavia, NY
05-1981

Skills

- Case Management

- Patient Advocacy

- Legislative Lobbying

- Team Building

- Critical Thinking

Affiliations

Presentations

National Press Club, Washington D.C., Campaign to Eliminate November 2011

Drunk Driving 5Th Anniversary, Panel Speaker

NHK (Japan’s National Broadcasting Company) Presenter in March 2011

DUI Awareness Segment.

House Transportation & Infrastructure Committee Listening Session February 2011

MADD National Conference, Grassroots Efforts Workshop, September 2010

Washington D.C.

ANA/C RN Lobby Days, Speaker, Sacramento, CA April 2010

Dr. Phil Show, DUI Outrage, Los Angels, CA May 2009

Nationwide Insurance / MADD Public Policy Training, Panel October 2008

Speaker, Columbus, Ohio

Naval Air Station Moffett Field, Northern CA Recruiter Training July 2007

California Highway Transportation New Conference May 2006

Multiple Every 15 Minute Programs, Northern California locations 2002 - Present

Pleasanton Police Department, Avoid Campaign Briefing December 2005

California Highway Patrol, Avoid Campaign Briefing, December 2005

Oakland, CA

Las Posits Community College Psychology Department, March 2004

Livermore, CA

Mothers Against Drunk Driving (MADD) Speakers Bureau October 2002

Symposium, Atwater, CA

Teaching Experience

Nursing Skills Day Trainer 2005

Clinical Documentation Trainer 2002-2006

Council/Committee Work

MADD’s Campaign to Eliminate Drunk Driving, Chairperson 2012-2013

MADD’s Public Policy Committee, Chairperson

MADD’s Governance Committee, Member

MADD’s Field Relations Committee, Member

MADD National Board of Director 2010 - Present

Case Management Scheduling Committee 2009-2011

Case Management Re-Design Committee 2009-2011

Chair Public Policy Committee, MADD CA 2008- Present

Nurse Information Technology Advisory Committee 2002-2006

Accomplishments

Nurse.com, California Nursing Excellence Finalist, August 2012

National Finalist for Volunteerism and Service, 2012

California MADD Volunteer of the Year 2010

MADD 30th Anniversary Public Policy Achievement Award 2010

John Muir Medical Center Nursing Scholarship Award 2005

Languages

English
Professional

Certification

  • ACM-RN
  • CCM-RN

Timeline

Cross Campus Float Case Manager

John Muir Health
02.2024 - Current

Lead Case Manager in Trauma and NICU Departments.

John Muir Medical Center
08.2019 - 02.2024

Lead Case Manager Coordinator for Appropriate Patient Classification Pilot

John Muir Medical Center
05.2017 - 04.2019

Case Manager RN

John Muir Medical Center
01.2008 - 05.2017

Clinical Documentation Review RN, Nursing Administration

John Muir Medical Center
01.2002 - 12.2007

Critical Care Cross Trained Float Pool RN

John Muir Medical Center
01.1999 - 12.2001

Medical Surgical Staff RN

John Muir Medical Center
01.1989 - 12.1999

Master of Science - Nursing Administration

California State University Dominguez Hills

Bachelor of Science - Nursing

Holy Names University

Associate of Science - Nursing

Genesee Community College

Licensurecertificationsassociations

  • Registered Nurse, California
  • Board-Certified Case Manager, CCM
  • AMERICAN CASE MANAGEMENT CERTIFICATION, ACM
  • Member, American Case Management Association
  • Certified Case Manager
  • Member, Case Management Society of America
  • Member, NORTHERN CALIFORNIA CHAPTER OF THE AMERICAN Case MANAGEMENT ASSOCIATION
  • Member, American Nurses Association

Qualifications Summary

Passionate nursing professional with a proven track record of leveraging exceptional analytical and communications skills to further hospital administrative excellence to deliver positive patient outcomes. Possesses extensive volunteer experience influencing public policy changes in the state of California regarding drunk driving for MADD. Expertise in identifying nursing performance improvement opportunities. Skilled in helping new hospital staff understand the key requirements and responsibilities of being a case manager. Exemplifies quality patient care in the following hospital settings: neurosurgical, trauma, cardiac, oncology, orthopedics, medical surgical rehabilitation, respiratory, endocrine and post partum care.

References

References available upon request.

Community Service

Mothers Against Drunk Drivers (MADD), 01/01/02, Present, Cofounder MADD BAY AREA 2002, National Board of Director’s Board Member/Chair MADD National Field Relations Committee (Current Volunteer Position) 2010-2016, Served as a senior national advocate against drunk driving., Guest spokesperson on the Dr. Phil Show. 'DUI Outrage', Presented regionally and nationally on recognized platforms regarding DUI awareness., Successfully influenced DUI public policy and legislation in the State of California, as MADD California State Public Policy Chairman., AB 1781, Mountjoy: Highway Victim Signs, passed, 2006, AB 91, Feuer: Driving Under the influence: Ignition Interlock Device, passed, 2009, SB 61, Hill: Extension of IID Pilot Program, passed, 2016, SB 545, Hill: Matthew Klotzbach Mandatory Ignition Interlock DUI Act of 2019, Died in Public Safety, 2019, SB 421, Bradford: Driving under the influence ignition interlock, allowing a restricted license for those installing a functioning Ignition Interlock Device, Died in Appropriations, 2022

Licensurecertificationsassociations

  • Registered Nurse, California
  • Board-Certified Case Manager, CCM
  • American Case Management Certification, ACM
  • Member, American Case Management Association
  • Member, Case Management Society of America
  • Member, Northern California Chapter of the American Case Management Association
  • Member, American Nurses Association

Qualifications Summary

Seasoned nursing professional with extensive experience in critical care case management, patient advocacy, and optimization management of resources. Expert in leading quality improvement initiatives, resulting in significant revenue generation and enhanced patient care. Demonstrated leadership in training and mentoring staff for excellence in case management. Skilled in legislative advocacy with a successful track record in coalition building resulting in DUI policy changes in California.

References

References available upon request.
Mary Klotzbach