Mary Kruse
Dallas,TX
Summary
Energetic Event Manager with over a year long successful career in planning, coordinating and executing professional balloon décor and backdrop rentals for small and large scale events. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I possess excellent communication and interpersonal skills to establish and maintain positive working relationships. I am ready to help any team achieve company goals.
Overview
6
6
years of professional experience
Work History
Event Manager
Wow Balloons
05.2022 - Current
- Managed administrative logistics of event planning and booking.
- Generated leads and established relationships with potential customers through outbound telephone calls and emails.
- Coordinated with Installation team and Client on delivery and timing.
- Liaised with clients to determine exact event requirements.
- Provided design solutions that met needs and budgets without compromising quality or design intent.
- Traveled to meet with clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
- Illustrated creative visual concepts by creating presentations for clients with detailed plans and sketches.
Sales Associate
Wild Child
06.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other our other location.
- Prepared merchandise for sales floor by pricing and tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers and community to promote long term business growth.
- Managed online orders by pulling materials, securing items to prevent damage, and dropping off at local postal service.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Answered calls, took messages, and transferred calls to correct individuals within our events team.
Hostess
Wilmas Patio
07.2019 - 12.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
Sales Manager
Brandy Melville
03.2018 - 05.2019
- Handled customer issues, enabling quick resolution, and client satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Trained and developed new employees for ease of transition into team.
Education
Art Education
California Lutheran University
Thousand Oaks, CADiploma -
La Salle High School
Pasadena, CA05.2016
Skills
- Cricut
- Canva
- Client Correspondence
- Project Management
- Balloon Artist
- Sales Calls
Timeline
Event Manager
Wow Balloons
05.2022 - Current
Sales Associate
Wild Child
06.2021 - 02.2022
Hostess
Wilmas Patio
07.2019 - 12.2019
Sales Manager
Brandy Melville
03.2018 - 05.2019
Art Education
California Lutheran University
Diploma -
La Salle High School