Mary Kuether
Sheboygan
Summary
Dynamic Group Leader at Kohler Company with a proven track record in optimizing team efficiency and enhancing customer relations. Skilled in performance monitoring and issue resolution, I excel in fostering a collaborative environment that drives continuous improvement and motivates team members to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Group Leader-Phone Operators
Kohler Company
Kohler, WI
11.2010 - 03.2026
Group Leader – Switchboard Operators
Managed a team of phone operators to maintain updated information for incoming call transfers. Coordinated scheduling responsibilities to optimize team efficiency. Served as the primary contact for addressing operational issues.
Education
No Degree - Various Computer Classes/word, Excel, PowerPoint
Lakeshore Tech College
Cleveland, WIHigh School Diploma -
South High School
Sheboygan, WI06.1979
Skills
- Verbal and written communication
- Relationship building
- Continuous improvement
- Schedule coordination
- Issue resolution
- Group and individual instruction
- Motivational skills
- Performance monitoring
- Health and safety procedures
- Complaint handling
- Team leadership
- Effective communication
- Active listening
- Customer relations
- Hiring and training
- Employee training
- Goal setting
- Good judgment
- Interpersonal communication
- Adaptability
- Written communication
- Task prioritization
- Team collaboration
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Group Leader-Phone Operators
Kohler Company
11.2010 - 03.2026
No Degree - Various Computer Classes/word, Excel, PowerPoint
Lakeshore Tech College
High School Diploma -
South High School