Mary Kuntz

• Built customer confidence by actively listening to concerns and giving resolutions.
• Collaborated with internal stakeholders to close gaps and improve customer experience.
• Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores [Number]%.
• Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
• Offered direction and gave constructive feedback to motivate team members.
• Trained and motivated new associates on daily routines to sustain business productivity.
• Kept current on market and product trends to appropriately answer customer questions.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Managed accounts to retain existing relationships and grow share of business.
• Prepared sales presentations for clients showing success and credibility of products.
• Organized promotional events and interacted with community to increase sales volume.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

• Created a two-person Inside Sales team within the National Accounts department that increased sales of existing accounts from 18 million to 22 million.
• Strategized and created a plan with the National Account Managers to best market our products and services for each client to increase sales. Executed these plans by regularly contacting customers via phone, creating, and sending out flyers and providing excellent customer service. Conducted market research and ongoing updates of the equipment.
• Developed a successful avenue to sell equipment previously used for demonstration purposes, brought this from a loss of revenue to a net gain.
• Managed 10 of the National Account Manager’s demonstration accounts. Handled the tracking, coordination, and accountability of 5 different lines of equipment.
• Selected to be the point person to communicate the transition of a line of business being handled from outside to inside sales. Delivered the difficult news of this transition in a positive way.

Responsible for Inside Sales, preparation of quotations, coordination of orders from entry to shipment, and supported the Vice President of Sales. Worked with the Production and the Engineering departments on the creation of graphic overlays, membrane switches and electroluminescent lighting per the customer’s specifications. Managed all house accounts and the multi-line representative groups that carry MetroMark’s product line.

• Followed up with customers by phone and email to resolve issues quickly and answer questions.
• Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.