MARY LANNI
Operations Specialist | Administrative Specialist | Client Coordination
Raleigh,NC
Summary
Forward-thinking administrative professional with 9 years in office management, customer service, and operational support. Proven ability to organize workflows, manage Salesforce CRM, and logistics coordination. Committed to delivering efficient operations, accurate reporting, and exceptional client engagement. Currently pursuing an Associate of Science in Biology as well as a Biotechnology Process Technician Certification.
Overview
2024
2024
years of professional experience
Work History
Operations Specialist
ClearDefense Pest Control
10.2021 - 10.2023
- Managed over 5,000 customer accounts annually, ensuring seamless scheduling and billing
- Streamlined processes by developing SOPs and templates, improving office efficiency
- Conducted detailed audits, maintaining a 99% data accuracy rate
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Assisted with team scheduling and coordinated interview processes for new hires
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Optimized technician routes to improve efficiency, reduce travel time, and minimize operational costs.
Client Coordinator
Ideal Image Medspa
- Managed client schedules, optimized bookings, and processed payments efficiently
- Maintained HIPAA-compliant medical records, ensuring accuracy and 100% confidentiality
- Supported office operations, including inventory intake and supply organization
- Fostered strong client relationships by addressing inquiries with empathy and professionalism
Stylist Manager | Master Stylist
The Lash Lounge
04.2018 - 09.2021
- Supervised daily team operations including scheduling and performance support
- Organized inventory records, reducing supply shortages through improved procurement
- Increased client retention by 30% through personalized services and customer engagement
- Planned and hosted promotional events in collaboration with local businesses, boosting brand visibility
Education
Biowork Process Technician Certification -
Wake Technical Community College
Raleigh, NC 05.2001 -
Associate of Science - Biology
Wake Technical Community College
Raleigh, NC 05.2001 -
Esthetics License -
Aveda Institute
05.2001 -
Skills
Salesforce Administration:
Data verification, cleanup, and reporting
Administrative Support:
Scheduling, inventory management, and document preparation
Technical Proficiency:
Microsoft Office Suite Word, Excel, Outlook, PowerPoint), Zoom/Teams
Data Management:
Compliance auditing, records maintenance, and reporting accuracy
Event Coordination:
Organizing logistics, staffing, and materials
Customer Service:
Professional communication, issue resolution, and relationship building
Accomplishments
- Client Retention Excellence: Improved client retention by 30% through personalized services and client engagement.
- High Volume Management: Managed scheduling and billing for over 5,000 customer accounts annually.
- Data Accuracy Achievement: Maintained a 99% data accuracy rate through detailed audits.
- Inventory Optimization Success: Reduced supply shortages by 15% with enhanced inventory processes.
Timeline
Operations Specialist
ClearDefense Pest Control
10.2021 - 10.2023
Stylist Manager | Master Stylist
The Lash Lounge
04.2018 - 09.2021
Biowork Process Technician Certification -
Wake Technical Community College
05.2001 -
Associate of Science - Biology
Wake Technical Community College
05.2001 -
Esthetics License -
Aveda Institute
05.2001 -
Client Coordinator
Ideal Image Medspa
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