Mary Launer
Arvada,CO
Summary
Results-driven telecommunications professional with a proven track record at Oracle and Sandvine, enhancing sales forecasting accuracy by 14% through advanced data analysis and visualization using QlikSense, Tableau, and Oracle BI. Expertise in CRM management and effective communication supports the delivery of impactful reports and presentations that drive strategic decision-making and foster team collaboration.
Overview
12
12
years of professional experience
Work History
Rideshare Driver
Uber
Arvada, CO
01.2025 - Current
- Earned Uber Pro Diamond status by maintaining a five-star rating across over 2000 rides.
- Ensured high-quality customer care with secure travel experiences.
Senior Sales Operations Analyst
Sandvine (now AppLogic)
Remote - Plano, TX
03.2020 - 08.2024
- Analyzed sales data to identify trends and improve forecasting accuracy by 14% using QlikSense software.
- Provided weekly and monthly sales forecast reporting using advanced Excel tables to the Sales and Executive team.
- Developed training materials for new sales software implementation and user onboarding.
- Managed CRM system (Salesforce) updates to ensure data integrity and accessibility for the sales team.
- Supported sales leadership in preparing reports and presentations for strategic meetings.
- Developed twelve interactive dashboards and reports using QlikSense for data visualization.
- Integrated various data sources into QlikSense, enhancing reporting capabilities for stakeholders.
- Created documentation for QlikSense processes to provide training and knowledge transfer among teams.
- Developed and maintained Qlik Sense applications, scripts, and objects.
- Worked with IT to move dashboards from QlikSense to Tableau, recreating dashboards using Tableau for data visualization and analysis.
Sales Operations Analyst
Oracle
Remote - Morrisville, NC
10.2017 - 02.2020
- Facilitated global communication and application development across teams using Oracle Apex to create and manage databases for tracking sales orders and revenue, resulting in a 2% reduction in reporting errors.
- Developed and maintained forecast reports in Excel by creating pivot tables, graphs, and complex formulas for comprehensive analytical datasets, improving reporting accuracy by almost 20%, and achieving a 5% increase in efficiency in sales.
- Sales Operations reporting in Microsoft Excel, Oracle Business Intelligence, Oracle Data Visualization, BI Publisher, and Oracle Application Express (APEX).
Data Center Intern
Oracle
Austin, Tex
10.2016 - 10.2017
- Achieved significant cost savings, reducing expenses by $130,000, by leading the strategic decommissioning of legacy hardware and optimizing the data center's operational efficiency for Global IT.
- Enhanced technology lifecycle management by overseeing the installation and removal of servers, achieving a 35% decommission rate of outdated technology through effective telecommunications cable management.
- Facilitated seamless organizational restructuring following a reduction in force by assuming additional responsibilities and ensuring uninterrupted operations.
Traffic Engineering Intern
CIty of Colorado Springs
Colorado Springs, Color
09.2013 - 09.2014
- Conducted site visits to gather data for bike lane assessments and reports.
- Supported project managers in coordinating community engagement activities.
- Participated in public meetings related to the city's master plan for transportation projects or initiatives.
- Educated the public on traffic safety laws and regulations through presentations in schools using Signs for Life Bus.
Education
Master of Science - Information Systems
University of Surrey
Guildford, England11-2015
Bachelor of Science - Business Administration
University of Colorado At Colorado Springs
Colorado Springs, CO12-2014
Skills
- Data visualization (QlikSense, Tableau)
- MS Excel analysis and MS Office
- Sales forecasting and forecast reporting
- CRM software (Salesforce, Oracle Sales)
- Leadership and presentation skills
- Problem solving and decision-making
- Data analysis
- SQL and databases
- Team collaboration
- Effective communication
- Time management
- Self-Directed
Military Service
United States Army Reserve, December 2010-December 2012
United States Army, June 2006-November 2010
- Honorably Discharged Veteran
- Two Army Commendation Medals from two combat tours to Iraq
Timeline
Rideshare Driver
Uber
01.2025 - Current
Senior Sales Operations Analyst
Sandvine (now AppLogic)
03.2020 - 08.2024
Sales Operations Analyst
Oracle
10.2017 - 02.2020
Data Center Intern
Oracle
10.2016 - 10.2017
Traffic Engineering Intern
CIty of Colorado Springs
09.2013 - 09.2014
Master of Science - Information Systems
University of Surrey
Bachelor of Science - Business Administration
University of Colorado At Colorado Springs