MARY LAURA ACOSTA
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Clerk
TRC Staffing/ Gwinnett County Public Schools
2025.07 - 2025.08
- Field telephone inquiries regarding the safety, schedule, or location of students within the transportation system.
- Disperse appropriate information to dispatchers, such as student injury information, informing special needs bus managers when students are not going to school and of any road closings.
- Cooperate and maintain positive working relationships within the department and with all other school system personnel.
- Make customer service related decisions as directed.
- Render support during emergency/crisis situations.
- Place telephone calls to bus managers, supervisors, and the local schools regarding lost students, sick students, undeliverable students, student discipline problems, late routes, route inquires breakdowns, road closings, traffic delays, etc.
- Utilize various computer software programs, including Microsoft Word, STIMS, Excel, Lotus Approach, and Bus Planner.
- Perform clerical duties including filing, data entry, updating spreadsheets, receiving and answering correspondence, and making copies.
Assistant Teacher
Treehouse Academy
2023.06 - 2025.07
- As a teacher assistant I would support the lead teacher to ease their workload and help out with everyday classroom tasks, such as giving the students added educational support and instruction, assisting on preparing appropriate work material according to age group.
Home Attendant
Friends and Family Home Care
2020.07 - 2024.02
- My responsibilities consist of caring for a person with disabilities. I would help maintain their house neat and clean while also monitoring their medicine intake.
Travel Agent
Bakkt LLC
2022.10 - 2023.06
- Assist clients from BOA (Bank of America) on their travel booking, such as air, hotel and car rentals utilizing their credit card rewards program or their credit cards itself. I would also assist clients on canceling or modifying their reservations.
Supervisor
Wendy’s
2017.07 - 2020.07
- Ensure smooth daily operations and a positive customer experience. Lead and motivate crew, oversee food safety and quality, and maintain a clean and efficient environment. Assist with training, inventory management, and resolving customer concerns.
Education
JOSE FRANCISCO PENA GOMEZ
Certificate - Accounting
DeVry University
2026-04
Bachelor of Science - Business Administration Specializing in Accounting
DeVry University
2028-04
Skills
- Inventory management
- Academic guidance
- Supplemental teaching strategies
- Curriculum enhancement
- Complaint resolution
- Documentation
- Call management
- Data collection
Certification
- CNP - Certified Notary Public
Awards
- Leaderships awards
- Employee of the month awards
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Transportation Clerk
TRC Staffing/ Gwinnett County Public Schools
2025.07 - 2025.08
Assistant Teacher
Treehouse Academy
2023.06 - 2025.07
Travel Agent
Bakkt LLC
2022.10 - 2023.06
Home Attendant
Friends and Family Home Care
2020.07 - 2024.02
Supervisor
Wendy’s
2017.07 - 2020.07
JOSE FRANCISCO PENA GOMEZ
Certificate - Accounting
DeVry University
Bachelor of Science - Business Administration Specializing in Accounting
DeVry University