Mary Lee Fliss

Analytical and highly motivated healthcare professional with 10+ years of experience in healthcare compliance, regulatory affairs, and operational management. Proven track record in excelling in leadership roles ensuring adherence to industry regulations, standards, and best practices. Known for strong leadership, strategic thinking, and the ability to navigate complex regulatory environments while promoting patient safety and organizational integrity. Maintain an understanding of IT systems and data sources associated with hospital laboratory services while consistently meeting or exceeding expectations and deadlines in a fast-paced, changing environment. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

-Preceptor of the year award

2001-2002, 2010,2019

-National Defense Medal

-Air Force Achievement Medal

-Air Force Outstanding Unit Award with bronze oakleaf cluster

-Air Force Good Conduct Medal

-Started up 3 ER/TRAUMA Labs

-Research on Brown Recluse spiders with Dr. Babcock leading to 1st Lupus Control

• Healthcare Services
• Leadership: Team Management
• Staff Training & Development
• Compliance Management
• Investigations
• Reports
• Records Management
• Inspections / Audits
• HIPAA / OSHA
• Risk Assessments

• Clinical Laboratory Scientist License, American Medical Technologist
• MLT Certification, American Medical Technologist
• Medical Technologist, Community College of the Airforce
• Medical Technologist State License, Hawaii Department of Health

• Wahiawa General Hospital, Wahiawa, HI, Lab Manager, 05/01/23, 04/30/24, Supervised a team of 25+ personnel providing leadership and writing performance feedback to foster professional development., Oversaw operations within the laboratory ensuring seamless management across the department., Inherited a department with contamination rates above national health standards at 5.7%. Created committee and trained hospital personnel to reduce contamination rates; identified errors and created a plan, which resulted in reduced blood culture contamination and blood draw rejections to 1.7%, well below the national standard., Additionally, reduced annual costs by $20K and increased positive patient outcomes by 30%., Developed and reviewed standard operating Procedures (SOPs) to ensure compliance with regulatory standards and operational efficiency., Managed procurement and inventory control as well as ordered necessary supplies to support laboratory functions., Handled contract writing and negotiation processes ensuring favorable terms and conditions for the organization., Conducted interviews, made hiring decisions, as well as managed scheduling; addressed personnel issues to maintain a productive and positive work environment., Authorized quality control, validations, and instrument-to-instrument procedures to maintain accuracy and compliance., Managed proficiency testing programs, promptly addressing problems and implementing corrective actions., Reviewed invoices, ensured accurate billing, and resolved any issues that occurred in a timely and professional manner., Implemented new processes for Strep A testing, which decreased patient wait times from 3 hours down to 15 minutes resulting in increased patient satisfaction, treatment, and outcomes., Additionally, improved cost savings to $20K+ for supplies and $40K for reimbursements from Medicare., Collaborated with departments to streamline processes and implemented quality improvements across the organization., Actively participated in meetings to contribute to strategic planning and decision-making processes.
• Queens Health System, Kapolei, HI, Point of Care Supervisor, 02/01/23, 05/31/23, Managed and mentored two employees fostering a compliance and efficiency within the team., Directed regulatory compliance across 35 testing sites at Queens Punchbowl Center ensuring adherence to bedside testing standards., Led validation efforts for equipment ensuring operational effectiveness and compliance with regulatory requirements., Conducted audits and continuous monitoring of 35 sites, ensuring strict adherence to regulatory standards/guidelines., Oversaw compliance of 1,500+ personnel as well as managed training, credentials, and regulatory certifications., Authored comprehensive Standard Operating Procedures (SOP) and training manuals, which enhanced operational clarity and compliance consistency., Prepared sections for laboratory inspections by agencies CAP, CLIA, and TJC due to errors in a previous inspection., Rewrote CAP smart books, prepared the team for inspection, and audited sites to minimize risks. Due to ensuring seamless compliance and adherence to regulatory expectations, the inspection received a 100%.
• Bloom Health Partners / Round Rock Health Partners, Honolulu, HI, Lab Manager, 05/01/22, 02/28/23, Supervised and evaluated performance of a team of six employees, oversaw payroll, DHMRSI, and day-to-day operations while fostering a culture of accountability and excellence., Directed comprehensive lab management activities overseeing operations, personnel, and compliance., Established and operationalized all facets of laboratory operations ensuring seamless startup and setup., Managed inventory, procurement, and logistics while overseeing supply chain activities to maintain lab functionality., Processed up to 600 specimens daily for PCR testing for Covid-19 ensuring timely and accurate results; demonstrated expertise in specimen extraction, purification, and amplification plot analysis for accurate test results., Conducted training sessions for new employees on PCR testing techniques and specimen collection procedures., Provided hands-on support in specimen collection and processing when required, maintaining operational continuity., Led and trained staff in lucira testing procedures ensuring proficiency and adherence to protocols., Proficient in utilizing Kingfisher, Quant Studio 7, Thermo Fisher products, Integra systems, and multi-channel pipettes for laboratory operations., Managed the Quality Control section of the Forensic Toxicology Drug Lab at TAMC; achieved 100% compliance with the Department of Defense Drug Reduction Program standards., Facilitated successful AFMES inspections ensuring full compliance and satisfactory ratings., Certified in reviewing screening results and negative LCOs ensuring accuracy and compliance., Developed and updated SOPs, managed the hiring/selection processes, and oversaw equipment validation and auditing., Participated in meetings, research committees, and projects, contributing to operational excellence and innovation., Investigated mishaps and non-conforming events; maintained a record of 100% accuracy in reporting.
• Tripler Army Medical Center, Honolulu, HI, Point of Care Quality Assurance Manager, 05/01/18, 03/31/21, Managed the Point of Care Testing Program at Tripler Army Medical Center overseeing operations across 30 test sites., Conducted monthly audits to ensure compliance with CLIP/CLIA regulations, Joint Commission standards, and CAP requirements., Led a team of up to four employees ensuring smooth day-to-day operations of the program, including managing proficiency testing, investigations for noncompliance, and corrective actions., Spearheaded the implementation of new equipment, validations, and site compliance, achieving seamless integration and adherence to regulatory standards., Authored and maintained Standard Operating Procedures (SOPs), Military Regulations, and Individualized Quality Control Plans (IQCPs), ensuring comprehensive regulatory compliance and operational efficiency., Oversaw procurement, validation, and auditing of Point of Care testing equipment ranging from moderate to waived complexity ensuring availability and compliance with CAP requirements., Led the management and maintenance of Highly Infectious Disease Operations and Support (HIDOS) labs/test sites during the Covid-19 pandemic, adhering to OSHA, CDC, and FDA guidelines., Managed all aspects of the Competency Program, ensuring testing personnel were credentialed, trained, and compliant with the six elements of competency standards.

• American Medical Technologists

Outstanding customer service

HIDOS lAB-Infectious Control Committee

started and maintained POC Testing in Covid 19 Tent/ ag testing