Barbara Ibous
Wahiawa,HI
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Skilled working hand in hand with medical staff, strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Patient Service Clerk
Wahiawa General Hospital
Wahiawa, HI
03.2022 - Current
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Communicated with customers and employees to answer questions or explain information.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Developed strategic plans for improving operational performance through effective use of technology.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified demographics and insurance information to register patients in computer system.
Patient Services Clerk
Wahiawa General Hospital
Wahiawa, HI
03.2001 - 03.2022
- Responded to requests for medical records from external sources such as doctors offices, insurance companies.
- Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
- Organized and maintained patient charts with proper classification and filing systems.
- Assisted with data entry of patient information into electronic health record systems.
- Registered patients by verifying records to update computer system and patient charts.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Provided excellent customer service both in person and over the phone while interacting with patients and families.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI05-1985
Skills
- Information Security
- Database Entry
- Telephone Etiquette
- Confidentiality
- Relationship Building
- Administrative Tasks
- Operations Support
Certification
- The Nurse Aide Institute of Hawaii, CNA Certification, May 2001
- Med-Assist School of Hawaii, Registered Medical Assistant Certification, June 1987
Languages
TAGALOG
Native/ Bilingual
ILOCANO
Native/ Bilingual
Timeline
Senior Patient Service Clerk
Wahiawa General Hospital
03.2022 - Current
Patient Services Clerk
Wahiawa General Hospital
03.2001 - 03.2022
High School Diploma -
Leilehua High School
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