Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Holt

Salina,KS

Summary

Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work History

Patient payments/Accts payable clerk

Anesthesia Associates of Central Kansas
Salina, KS
11.2023 - Current
  • Performed data entry tasks to update customer accounts records.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Prepared deposits according to established procedures.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Assisted customers with inquiries and complaints in a professional manner.

Senior CSR

First Bank Kansas
Salina, USA
08.2004 - 11.2023
  • Developed deep understanding of bank products and services, responding promptly to inquiries and resolving issues quickly and efficiently.
  • Trained new employees in customer service procedures and best practices, increasing team efficiency and effectiveness.
  • Handled escalated situations calmly while maintaining positive relationships with customers throughout the process.
  • Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members.
  • Adhered strictly to bank and federal guidelines related to confidentiality protocols when dealing with sensitive information.

Education

Bachelor of Science - Business Management

Fort Hays State University
Hays, KS
08.1995 - 12.1997

Skills

  • Data entry
  • Payment processing
  • Maintaining confidentiality
  • Effective communication
  • Cash handling
  • Information security
  • Excellent communication
  • Basic accounting
  • Collections procedures

Timeline

Patient payments/Accts payable clerk

Anesthesia Associates of Central Kansas
11.2023 - Current

Senior CSR

First Bank Kansas
08.2004 - 11.2023

Bachelor of Science - Business Management

Fort Hays State University
08.1995 - 12.1997

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