Ronda McGuire
Rimersburg,PA
Summary
Looking to work in an upbeat environment part time. I am pleasant, upbeat, a team player or work alone . I am always punctual and accommodating. I love to make people happy and help them in any way I can! I feel that I would be a great fit for your position! Thank you for your consideration! Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Baptist Health Ladies First Ob/Gyn
Pensacola, FL
10.2023 - 01.2024
- Assisted patients with scheduling appointments and managing their inquiries.
- Provided support in maintaining patient records using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service quality.
- Managed check-in processes to ensure efficient patient flow within the clinic.
- Addressed patient concerns and resolved issues to improve overall satisfaction rates.
- Collaborated with clinical staff to streamline operations and improve patient experience.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Manufacturing Production Technician
Msa Safety Inc
Cranberry Township, PA
05.2017 - 08.2022
- Operated machinery to assemble products according to specifications.
- Conducted quality checks to ensure compliance with production standards.
- Collaborated with team members to optimize workflow and efficiency.
- Maintained a clean and organized work environment to enhance safety.
- Documented production processes and reported discrepancies to supervisors.
- Adapted quickly to new tasks and learned operational procedures efficiently.
- Trained new team members on company protocols, safety procedures, and equipment operations, ensuring a skilled workforce.
Customer Service Representative
Allegheny Heath Network
Cranberry Township, PA
07.2015 - 05.2017
- Resolved customer inquiries and complaints efficiently through multiple communication channels.
- Trained new team members on company policies and customer service protocols.
- Monitored customer feedback to identify trends and recommend service improvements.
- Developed training materials to enhance team knowledge and improve response times.
- Collaborated with cross-functional teams to resolve complex customer issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Receptionist
MedExpress Urgent Care
Butler, PA
02.2014 - 03.2016
- Managed patient check-in and check-out processes, ensuring efficiency and accuracy.
- Coordinated appointment scheduling using electronic medical records (EMR) system for optimal patient flow.
- Handled patient inquiries and issues, providing exceptional customer service and support.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Collaborated with medical staff to streamline communication between departments, enhancing operational efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
-2 - General
Karns City High School
Karns City, PA, US05.1980
Skills
- Customer service,Data Entry, Quality Control, Inventory Coordinator, Owned and Operated my own Dog Grooming Business for 14 years and I have many years of receptionist experience (10 years)
- Sensors (5 years)
- Office Administration (10 years)
- Pet Grooming (10 years)
- Quality Assurance (5 years)
- Assembly (10 years)
- Quality Inspection (5 years)
- SAP (5 years)
- Computer Operation (10 years)
- Manufacturing (10 years)
- Pet care (10 years)
- Computer Skills (10 years)
- Security
- DoD Experience (2 years)
- Insurance Verification (5 years)
- Information Security
- Animal Care (10 years)
Certification
- AED Certification
- CPR Certification
Timeline
Patient Service Representative
Baptist Health Ladies First Ob/Gyn
10.2023 - 01.2024
Manufacturing Production Technician
Msa Safety Inc
05.2017 - 08.2022
Customer Service Representative
Allegheny Heath Network
07.2015 - 05.2017
Medical Receptionist
MedExpress Urgent Care
02.2014 - 03.2016
-2 - General
Karns City High School