Mary Lombardi
Everett,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed to embracing new challenges that drive personal and professional growth.
Overview
19
19
years of professional experience
Work History
Cashier/Front End Supervisor/Food Court Manager
Costco
Everett, MA
10.2005 - 10.2024
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed daily operations of the food court, including supervising staff, monitoring inventory and sales, and ensuring customer satisfaction.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved conflicts between customers, vendors, staff in a professional manner.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted customers over the phone regarding store operations and product information.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Built and maintained productive relationships with employees.
- Issued receipts, refunds, credits or change due to customers.
Hearing Aid Apprentice
Costco
Everett, MA
03.2022 - 05.2023
- Shadowed experienced professionals to gain hands-on experience in the field.
- Adjusted and repaired malfunctioning hearing aids in a timely manner.
- Instructed patients on how to properly insert and remove their hearing aids safely.
- Administered air conduction, bone conduction, and speech audiometry tests to patients.
Education
High School Diploma -
Everett High
Everett, MA06-2001
Skills
- Reliability and punctuality
- Multitasking and organization
- Staff training
- Customer service
- Cash register operation
- Inventory management
- Dependable and hardworking
- Team player with a friendly, positive attitude
Timeline
Hearing Aid Apprentice
Costco
03.2022 - 05.2023
Cashier/Front End Supervisor/Food Court Manager
Costco
10.2005 - 10.2024
High School Diploma -
Everett High
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