Marianna Lopez
Laredo,TX
Overview
5
5
years of professional experience
Work History
donation attendant
goodwill industries of san antonio
06.2019 - 05.2020
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences
- Offered donors help in unloading and carrying donations from vehicles
- Maintained a clean, orderly appearance of the donation area
- Sorted and stacked items in a donation trailer for an efficient flow of goods into stores
- Logged daily donations and issued tax receipts to donors
- Educated donors on charity policy and programs and missions to promote the organization and encourage support
- Explained donation policy politely when rejecting donations and recommended other options for disposal of items
- Prioritized safety for staff and donors by keeping walkways clear and using proper stacking techniques
- Presorted and labeled donations to prevent delays in stocking merchandise in stores.
home health care provider
saint benedicts home health care
06.2020
- Maintained a clean and well-organized environment for client happiness and safety
- Dressed, groomed, and fed patients with limited physical abilities
- Helped transition the patient from bed, wheelchair, and car to supply safe mobility support
- Ran errands for clients and drove to appointments to support clients’ wellness
- Supervised medication
- Prepared high-quality nutritious meals for patients to improve healthy eating habits.
Office assistant
Laredo animal protective society
06.2021 - 10.2021
- Greeted visitors and guided them through the shelter
- Helped visitors to select and adopt pets based on their needs and requirements
- Stocked pantry
- Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt
- Sanitized floor and other surfaces to supply a sterile environment
- Laundry
- Collected and documented animals’ information.
MOBILE EXPERT
METROPCS
11.2021 - 01.2022
- Welcomed guests and asked open-ended questions to best figure out which product would meet their needs
- Explained the latest promotions, sales, and offerings to promote savings
- Encouraged customers to buy accessories and warranties, resulting in upselling and cross-selling successfully
- Monitored inventory and restocked shelves when products arrived.
TELLER
INTERNATIONAL BANK OF COMMERCE
03.2022 - 09.2022
- Helped customers with transactions such as deposits, withdrawals, and payments
- Resolved complaints and answered all questions
- Maintain and balance cash drawers
- Handling currency such as us dollars, pesos, and euros
- Cross-sold bank accounts, offered free checking and talked to customers to see what kind of account would suit them best.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided exceptional customer service while accurately processing routine transactions.
Fraud Account Supervisor
Concentrix
Laredo, TX
11.2023 - Current
- Evaluated current processes to identify areas for improvement in order to reduce fraudulent activity.
- Monitored customer accounts for potential fraudulent activities and identified trends in fraudulent behaviors.
- Assisted customers with dispute resolution, providing explanations of the process, account information and answers to inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Raymond and Tirza Martin High School
05.2018
Skills
- Microsoft Certified
- Effective Communication
- People Skills
- Communication Skills
- Critical Thinking Skills
- Basic Math
- Active Listening
- Adaptive
- Teamwork
- Sales
- Resolute
- Organizational Skills
- Creativity
- Emotional Intelligence
- Responsible
- Bilingual (Spanish)
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Fraud Account Supervisor
Concentrix
11.2023 - Current
TELLER
INTERNATIONAL BANK OF COMMERCE
03.2022 - 09.2022
MOBILE EXPERT
METROPCS
11.2021 - 01.2022
Office assistant
Laredo animal protective society
06.2021 - 10.2021
home health care provider
saint benedicts home health care
06.2020
donation attendant
goodwill industries of san antonio
06.2019 - 05.2020
High School Diploma -
Raymond and Tirza Martin High School