CLEANNE PIERRE
Lehigh Acres
Summary
Customer service specialist with 15 years experience providing support to clients in various industries. Thrives with resolving inquiries and complaints effectively. Skilled with maintaining customer satisfaction through proactive support. Utilizing professional phone etiquette, communication skills and product knowledge to address diverse customer needs across multiple channels. Versatile professional with a dedication to quickly adapting to new challenges. With a track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
Work History
Donation Attendant
Goodwill
Fort Myers
12.2024 - Current
- Warmly greet donors, assist them with unloading donations, and thank them for their generosity.
- Provided a Donation receipt when requested.
- Evaluate donated items to determine if they are suitable for donation, sort them into appropriate categories (e.g., clothing, household goods, electronics).
- Keep the donation center and surrounding areas clean and tidy, including sweeping, emptying trash, and organizing donation areas.
- Make Donations bags to sell including Toys, School supplies and Arts and craft Items.
- Keep track of donation inventory supplies, ensure items and Bins are properly labeled.
Service Specialist
Express family of companies
Naples
02.2018 - 11.2023
- I boosted company sales by handling high-volume calls, monitoring driver routes, and providing customers with timely email updates.
- I prioritized scheduled deliveries and effectively addressed customer concerns and issues.
- Additionally, I assisted the HR and payroll departments with recruitment and accounts payable, ensuring the secure collection of sensitive data.
Patient Service Representative
Camelot Community Care Inc
LaBelle
12.2021 - 06.2023
- I effectively assisted caseworkers during court-ordered visits between foster children and their parents.
- My responsibilities included transporting the children to and from the office for these visits.
- Additionally, I scheduled and supervised Zoom court-ordered visits.
- I documented all visits and shared my notes with the caseworker for use in court proceedings.
Document Specialist
Stat Imaging Solutions
Naples
02.2015 - 09.2017
- I started by separating the medical files from four different hospital facilities and then organized them for proper filing.
- My task involved correctly filing hospital medical records in a specific format.
- After that, the records were scanned into the system in the correct order to be sent back to the hospital, while ensuring compliance with HIPAA privacy regulations.
Truck Loader
UPS
Naples
08.2015 - 01.2016
- My task involved quickly locating labeled boxes with truck ID numbers on a moving conveyor belt and removing them for loading onto delivery trucks.
- I was responsible for organizing UPS trucks with customer packages in the correct delivery order to help drivers make quicker deliveries.
Supervisor
Health Center for better living
Naples
07.2007 - 09.2009
- I supervised 10 to 15 employees in the call center.
- I effectively managed a high volume of inbound customer complaints and resolved various issues.
- I was responsible for coaching and counseling team members during morning meetings.
- Additionally, I reported the company's sales production at the end of each workday.
Education
Administrative Assistance -
Plaza College
Queens, NYSkills
- Customer service
- Organizational skills
- Phone etiquette
- Microsoft Office
- Data entry
- Microsoft Excel
- Communication skills
- Supervisor skills
Timeline
Donation Attendant
Goodwill
12.2024 - Current
Patient Service Representative
Camelot Community Care Inc
12.2021 - 06.2023
Service Specialist
Express family of companies
02.2018 - 11.2023
Truck Loader
UPS
08.2015 - 01.2016
Document Specialist
Stat Imaging Solutions
02.2015 - 09.2017
Supervisor
Health Center for better living
07.2007 - 09.2009
Administrative Assistance -
Plaza College