Open To Work
Mary LoPiccalo
Pontiac,IL
Work Preference
Summary
I have been involved in the healing arts profession for over forty years. A licensed massage therapist since 1998, I have enjoyed working in a variety of healthcare environments—from hospital scheduling to nursing home activity director to hands-on eldercare. I am a positive, hardworking professional focused on delivering exceptional customer service through strong communication and problem-solving skills in fast-paced arenas. Adept at managing customer inquiries, resolving issues, and ensuring satisfaction with a methodical approach, I demonstrate a solid work ethic and consistently achieve results with minimal errors. Currently managing the office of a thriving local business—schedules, workers, trucks—I would like to return to the healthcare field. I am actively seeking a more fulfilling, technical position, preferably remote.
Overview
45
45
years of professional experience
Work History
Office Manager
Livingston Stone Quarry
04.2024 - Current
- Supervise daily office operations to facilitate seamless functioning in a dynamic environment. Address customer inquiries and resolve issues rapidly, ensuring service of excellence and customer satisfaction. Create and maintain online filing systems for enhancing data retrieval. Scale monitor for semis carrying product loads. Enhance workflow processes to optimize productivity and effectively manage labor resources.
Home Health Care Aide
Addus Home Health Care
01.2023 - 04.2024
- Position involved assisting residents in every aspect of life maintenance—personal care, support mobility and safety, prepare meals, housekeeping, implement and follow care plans, document doctor’s visits, provide companionship and safe transportation.
Clinic Massage Therapist
True Health Chiropractic & Massage
11.2017 - 11.2022
- Effective communication while greeting each client with enthusiasm and professionalism.
- Provided therapeutic massage services to enhance patient wellness and recovery.
- Maintained cleanliness and organization of therapy rooms and equipment.
- Educated clients on self-care techniques for pain management and relaxation.
- Collaborated with healthcare professionals to coordinate comprehensive care strategies.
- Adhere to HIPPA regulations.
- Assessed client needs to tailor treatment plans effectively.
Activity Aide/Transportation Driver
Meadows Nursing Home
03.2015 - 08.2017
- Assisted residents at three different properties in daily activities, promoting independence and enhancing quality of life.
- Collaborated with nursing staff and other drivers to ensure safety and well-being of all residents for transportation to doctor appointments, shopping, off premise activities and events.
- Trained new drivers on best practices for resident engagement and safety protocols for transportation.
- Assisted when needed in Activity Therapy events.
- Scheduled and collaborated appointments for residents including staff and family members for appointments and outings.
Direct Support Provider
Mosaic in Pontiac
02.2014 - 03.2015
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented behavioral management strategies to improve social interactions and communication skills.
- Documented progress notes accurately to track client development and adherence to care plans.
- Supported client participation in recreational activities, fostering a sense of purpose and enjoyment.
- Assisted in the coordination of medical appointments for clients, providing transportation when needed while also serving as an advocate during visits.
- Administered medications accurately according to prescribed schedules, helping clients maintain optimal health outcomes.
Central Appointment Scheduler
Pacific Medical Center
01.1982 - 01.1987
- Hired as medical secretary, quickly promoted to central appointment station for additional twelve clinics, scheduled discharge appointments, created a first-ever work-study position, entered and cross-checked billing data, resolved billing issues directly with patients.
- Scheduled patient appointments using advanced scheduling software to optimize clinic efficiency.
- Managed appointment confirmations and reminders, reducing no-show rates significantly.
Education
Diploma in Massage Therapy -
Lifepath School of Massage
Peoria, IL01-1998
Associate of Applied Science (AAS) - Computer Science
N. Seattle Comm. College
Seattle, WA05-1987
Skills
- Office management
- Clear oral/written communication
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Inventory control
- Clerical support
- Scheduling appointments
References
References and full resume gladly available upon request
Timeline
Office Manager
Livingston Stone Quarry
04.2024 - Current
Home Health Care Aide
Addus Home Health Care
01.2023 - 04.2024
Clinic Massage Therapist
True Health Chiropractic & Massage
11.2017 - 11.2022
Activity Aide/Transportation Driver
Meadows Nursing Home
03.2015 - 08.2017
Direct Support Provider
Mosaic in Pontiac
02.2014 - 03.2015
Central Appointment Scheduler
Pacific Medical Center
01.1982 - 01.1987
Diploma in Massage Therapy -
Lifepath School of Massage
Associate of Applied Science (AAS) - Computer Science
N. Seattle Comm. College