Mary Lozano
Tempe,AZ
Summary
Motivated worker with experience in serving, bartending, retail, and management. Proven ability to provide excellent customer service, maintain a clean and organized work environment, and handle high pressure situations with ease. Skilled in communication, problem-solving, and multitasking. Looking for a position that will allow me to apply, utilize, and further develop my skills and grow within a company or organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Fate Brewing Co
04.2021 - 04.2023
- Server
- Knowledge of multiple craft beer styles and descriptive tastes, recommend accordingly to create outstanding experiences, while selling in high volume fast paced environments.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Key shift lead/ Server
Copper Blues
08.2021 - 08.2022
- Supervise employees to ensure business runs smoothly and accordingly
- Provide friendly, efficient service with an upbeat positive attitude
- Collect guests payments
- Respond to customer complaints and find the appropriate person to handle customer problems as they arise.
Server/ Bartender / Key shift leader
Chili’s Bar & Grill
02.2014 - 04.2021
- Responsible for ringing up customers in a timely manner and providing a high level of customer service
- Guaranteed positive experiences and resolved customers complaints
- Trained new employees
- Obtained many hats and provided back up support to anyone when needed
- Served as companies translator when dealing with customers or employee training
- Prepared and served drinks to bar and dining room patrons.
Beauty Advisor
Macy's
12.2021 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
Education
Some College (No Degree) -
Gateway Community College
Phoenix, AZSkills
- Excellent skills in keeping work area cleaned, stocked and organized
- Energetic work attitude while creating and serving drinks in timely matter
- Consistently generated additional revenue through skilled sales techniques
- Capable of calmly handling large amount of guests and all cash and credit transactions
- Assertive and possesses strong attention to detail
- Leadership skills / Bilingual
- Anticipating Guest Needs
- Cocktail Knowledge
- Suggestive Selling
Certification
Phlebotomy Certification
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Macy's
12.2021 - Current
Key shift lead/ Server
Copper Blues
08.2021 - 08.2022
Server
Fate Brewing Co
04.2021 - 04.2023
Server/ Bartender / Key shift leader
Chili’s Bar & Grill
02.2014 - 04.2021
Some College (No Degree) -
Gateway Community College