Mary Mabry
Columbus,GA
Summary
Dynamic customer service professional with a proven ability to enhance client satisfaction and streamline service operations. Extensive experience in customer interaction and problem resolution, dedicated to delivering exceptional support while fostering strong client relationships. Prepared to contribute effectively in a fast-paced, customer-focused environment, ensuring every client experience is positive and impactful. Committed to continuous improvement and excellence in service delivery.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks Coffee Company
Columbus, GA.
10.2024 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Built rapport with regular customers, fostering loyalty through personalized service experiences.
- Ensured compliance with health and safety regulations during food and beverage handling.
- Managed inventory levels, restocking supplies as needed to maintain operational efficiency.
Alarm Monitoring Operator
Acom Integrated Solutions
Columbus, GA
10.2023 - 08.2024
- Monitored system performance and identified anomalies to ensure operational efficiency.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Improved response times by efficiently communicating with law enforcement and emergency services during critical situations.
- Delivered timely reports that captured key details about incidents through concise writing skills.
911 Telecommunicator
Coweta County 911
Newnan, GA
04.2023 - 09.2023
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Operated multi-line phone systems to ensure efficient communication with first responders.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
Administrative Assistant
JAPARCO Maintenance & Services
Columbus, GA
08.2022 - 11.2022
- Managed and processed work orders and invoices, ensuring real-time updates to enhance production efficiency.
- Maintained detailed records of 50+ active and resolved accounts, facilitating accurate financial tracking.
- Prepared critical documentation for insurance and tax compliance, streamlining regulatory processes through efficient file management and prompt email correspondence.
Area Manager
Retail Garden Management, Inc.
Columbus, GA
04.2022 - 08.2022
- Managed merchandising and sales operations across multiple locations, ensuring that all stores adhered to the highest standards of quality and efficiency.
- Offered significant support to the merchandising team and peer managers, contributing to a collaborative and productive work environment.
- Produced comprehensive task completion reports and inventory evaluations, leading to a 95% increase in overall store management satisfaction.
Supervising Agent
Liberty National Life Insurance Company
Columbus, GA
08.2018 - 02.2019
- Demonstrated exceptional sales acumen, resulting in rapid promotion to Supervisory role; held accountability for hiring and training new agents, fostering a high-achieving team environment.
- Sustained high-performance levels, consistently ranking as a top-performing agent for three successive months, manifesting robust sales strategies and customer relationship skills.
Shift Lead/Assistant Manager
Bojangles Restaurants, Inc
Columbus, GA
07.2017 - 08.2018
- Oversaw daily restaurant operations at Bojangles Restaurants, Inc., including staff supervision, inventory management, and customer service, while also assisting the Manager with administrative tasks, staff training, and ensuring compliance with health and safety regulations.
Team Mentor/Safety Liaison
Whole Foods Gluten Free Bakehouse
Morrisville, NC
05.2015 - 06.2016
- Orchestrated team development initiatives, mentored new hires, and enforced safety protocols at Whole Foods Gluten Free Bakehouse, resulting in enhanced productivity, reduced safety incidents, and improved team cohesion.
Education
Bachelor of Science - Psychology
Columbus State University
Columbus, GA.05-2028
Skills
- Time management
- Exceptional customer service
- Professional demeanor
- Quality assurance
- Process optimization
- Strong organizational skills
- Effective communication
- Team collaboration
- Flexible in dynamic environments
Timeline
Barista
Starbucks Coffee Company
10.2024 - Current
Alarm Monitoring Operator
Acom Integrated Solutions
10.2023 - 08.2024
911 Telecommunicator
Coweta County 911
04.2023 - 09.2023
Administrative Assistant
JAPARCO Maintenance & Services
08.2022 - 11.2022
Area Manager
Retail Garden Management, Inc.
04.2022 - 08.2022
Supervising Agent
Liberty National Life Insurance Company
08.2018 - 02.2019
Shift Lead/Assistant Manager
Bojangles Restaurants, Inc
07.2017 - 08.2018
Team Mentor/Safety Liaison
Whole Foods Gluten Free Bakehouse
05.2015 - 06.2016
Bachelor of Science - Psychology
Columbus State University