Mary Madison
Lake Luzerne
Summary
Responsible and proficient working within the Youth base. Worked for 10 years in a direct role as a Youth Care Worker. A strong background in supporting and mentoring adolescents. Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Youth Care Worker
CAPTAIN Community Human Services
Clifton Park, NY
03.2016 - Current
- Senior Youth Care Worker
- Supervise all youth in the shelter
- Medications were properly taken and documented
- Write notes in residents binder anything that is concerning about their behavior
- Communicate with admin any issues within the shelter, maintenance and behavior of residents
- Weekly budgeted shopping for groceries
- Make weekly meal schedule
- Train other YCW's on proper intakes and discharges of residents
- Monitored behavior and provided crisis intervention to ensure safety and well-being of youth.
- Developed strong relationships with youth, fostering trust and encouraging positive interactions.
- Trained new staff on best practices for youth engagement and conflict resolution techniques.
Front Clerk
Stewart's Shops
Saratoga Springs, NY
07.2013 - 09.2025
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Clean display cases, shelves, and aisles.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Front End Clerk
Pizza Hut
Glens Falls, NY
05.2009 - 07.2011
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Greet guests and seat them at tables or in waiting areas.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Operate cash registers to accept payments for food and beverages.
Project Team Member
Best Buy
Saratoga Springs, NY
03.2008 - 06.2011
- Use computers to produce signage.
- Plan commercial displays to entice and appeal to customers.
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
- Store, pack, and maintain records of props and display items.
- Collaborate with others to obtain products or other display items.
Education
English
SUNY Adirondack
Queensbury, NYHigh school diploma or GED - English
Corinth High School
Corinth, NY06-2002
English
Empire State College
Saratoga Springs, NYSkills
- Supervising experience
- Experience with children
- Organizational skills
- Writing Skills
- Communication skills
Certification
- CPR & First Aid April 2019 to April 2028
- Driver's License
Timeline
Youth Care Worker
CAPTAIN Community Human Services
03.2016 - Current
Front Clerk
Stewart's Shops
07.2013 - 09.2025
Front End Clerk
Pizza Hut
05.2009 - 07.2011
Project Team Member
Best Buy
03.2008 - 06.2011
English
SUNY Adirondack
English
Empire State College
High school diploma or GED - English
Corinth High School
Additional Information
- SKILLS
- Judgment and Decision Making Negotiation
- Time Management Active Learning
- Learning Strategies