Mary Maleski
Apex,NC
Summary
Dynamic team player with a strong background in customer service and product knowledge. Proven ability to enhance team performance through attention to detail and effective problem-solving. Skilled in cash handling and maintaining workplace safety, consistently contributing to a positive customer experience. Demonstrates effective communication and problem-solving skills in collaborative settings. Track record of reliability and adaptability.
Overview
5
5
years of professional experience
Work History
Team Member
Kilwins Chocolates & Ice Cream
Raleigh, NC
02.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Help customers choose an assortment of chocolates selected for a certain event or personal preference.
- Work in the kitchen and have knowledge on how to make copper pot caramel and fudge
Team Member
Freddy's Frozen Custard & Steakburgers
Holly Springs, NC
01.2022 - 08.2022
- Assisted team in daily operations, ensuring efficient workflow and task completion.
- Learned safety protocols, contributing to a secure working environment for all staff.
- Collaborated with colleagues to maintain cleanliness and organization of work area.
- Adapted quickly to new tasks, demonstrating flexibility in fast-paced environment.
- Supported inventory management by organizing supplies and reporting shortages promptly.
- Engaged in training sessions to enhance skills and improve overall performance.
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Proficient in all stations such as, front register, custard, drive through, frier, grill, and assembly stations.
Chocolatier
Rocky Mountain Chocolate Factory Inc.
Cary, NC
06.2021 - 01.2022
- Crafted chocolates and caramel apples using high-quality ingredients and precise techniques.
- Maintained cleanliness and organization of chocolate production area to ensure compliance with safety standards.
- Helped customers choose the best assortment of chocolates for an event or based on their personal taste.
- Operated chocolate tempering machines and other equipment following safety protocols.
Team Member
Michael's Arts & Crafts Store
Cary, NC
10.2020 - 06.2021
- Operated the front registers
- Helped customers find their desired products and gave them recommendations for their art projects
- Processes returns
- Answered phone calls
Lifeguard
Aquatic Management Group
Fuquay-Varina, NC
07.2020 - 09.2020
- Monitored pool area for safety and compliance with regulations.
- Responded promptly to emergencies, executing first aid and rescue techniques.
- Participated in training sessions to enhance lifesaving skills and knowledge.
- Educated patrons on pool rules and safety practices to promote a safe environment.
- Received certification in CPR and trained on use of an AED
- Assisted in maintaining cleanliness of pool facilities to enhance user experience.
Education
Bachelor of Science - Genetics
North Carolina State University
Raleigh, NC12-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Heavy lifting
- Cash handling
- Cleaning
- Flexible schedule
- Workplace safety
- Product knowledge
Timeline
Team Member
Kilwins Chocolates & Ice Cream
02.2023 - Current
Team Member
Freddy's Frozen Custard & Steakburgers
01.2022 - 08.2022
Chocolatier
Rocky Mountain Chocolate Factory Inc.
06.2021 - 01.2022
Team Member
Michael's Arts & Crafts Store
10.2020 - 06.2021
Lifeguard
Aquatic Management Group
07.2020 - 09.2020
Bachelor of Science - Genetics
North Carolina State University