Mary Malone
Dallas
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server / Hotel Room Attendant
The Cliff House at Pikes Peak
10.2022 - 04.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Balanced work flow between meeting guests needs in the dining area while also providing for guests in their rooms.
Server / Head Hostess
Mot Hai Ba
03.2022 - 09.2022
- Supported team members during busy shifts, contributing to seamless service flow.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Server
Jinya Ramen Bar
05.2020 - 02.2021
- Assisted with menu explanations and recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders accurately using point-of-sale systems.
Education
High School Diploma -
Highland Park
Highland Park, TX05-2020
Skills
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Menu memorization
- High volume dining
- Sales expertise
Timeline
Server / Hotel Room Attendant
The Cliff House at Pikes Peak
10.2022 - 04.2023
Server / Head Hostess
Mot Hai Ba
03.2022 - 09.2022
Server
Jinya Ramen Bar
05.2020 - 02.2021
High School Diploma -
Highland Park
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