Mary Mancini
Eagle,ID
Summary
Highly motivated professional with 35+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisior
Black Bear DIner LLC.
Boise, IDAHO
10.2018 - Current
- Trained new servers in restaurant procedures, daily operations, and server duties
- Interacted with guests and promptly responded to requests to provide exceptional service
- Assigned tasks and monitored performance of servers
- Interacted with guests to drive satisfaction and loyalty
- Restocked restaurant supplies, utensils and menus to achieve consistent product availability
- Facilitated efficient table turns and seating arrangements
- Handled cash, credit card, and other payment transactions with accuracy
- Reviewed cash register at end of shift to maintain records for financial operations.
OWNER
Kahlua's Kloset LLC.
Eagle, IDAHO
05.2012 - Current
- Identified problems, made decisions, and interpreted results based on quantitative techniques
- Built solid foundation of business acumen, technical skills, and proven practices for daily operations
- Built and maintained strong relationships at all levels of the organization
- Negotiated contracts and agreements with business partners, vendors, and customers
- Scheduled deliveries with service vendors or product suppliers
- Developed and monitored established goals and strategies to advance the corporate mission
- Managed the daily operations related to customer service, inventory management, and marketing.
DAY SHIFT MANAGER
Speariment Rhino LLC.
Boise, IDAHO
06.2021 - 01.2024
- Utilized strong analytical and problem-solving skills to address operational issues
- Mentored and trained new employees on company policies and procedures
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Enforced work practices and procedures to reduce workplace safety and health hazards
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Education
MIXOLOGY DEGREE IN BARTENDERING -
San Francisco School of Bartending
05.1988
Skills
- Financial Transactions
- Kitchen Staff Management
- Standards and Compliance
- Store Opening
- Customer Experience Management
- Training and Leadership
- Proper Food Handling
- Quality Production
- Closing Procedures
- Tip Certification
- Food handler Certification
- Ordering Supplies
- Upselling strategies
- POS System Operation
- Promotions and Events
- Suggestive Selling
- Food Preparation
- Beverage Preparation
- Health codes compliance
- Food Service
- Ordering Procedures
Certification
- Tip Certification
- Food handler Certification
References
References available upon request.
Timeline
DAY SHIFT MANAGER
Speariment Rhino LLC.
06.2021 - 01.2024
Supervisior
Black Bear DIner LLC.
10.2018 - Current
OWNER
Kahlua's Kloset LLC.
05.2012 - Current
MIXOLOGY DEGREE IN BARTENDERING -
San Francisco School of Bartending
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