Mary Mancuso
Port Saint Lucie
Summary
Dynamic bartender skilled in customer service, proficient mixology, and conflict resolution. Committed to enhancing guest experiences through exceptional service and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Kyle Gs oyster and wine bar
Port Saint Lucie
03.2022 - Current
- Crafted and served custom cocktails and beverages, enhancing customer experience.
- Interacted with customers to deliver exceptional service and share detailed product knowledge.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained cleanliness and organization of the bar area during shifts.
- Managed cash register operations and processed customer payments efficiently.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Onboarded and trained new bartenders on menu items and customer service protocols.
- Enforced responsible alcohol service policies to ensure guest safety.
Server
pastio
Port Saint Lucie
07.2021 - 02.2022
- Processed customer orders with precision, ensuring timely service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Addressed customer complaints swiftly, contributing to a positive dining experience.
- Delivered attentive customer service, fostering guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Manager
Chick-fil-A
Port Saint Lucie
07.2020 - 09.2021
- Managed daily operations to deliver exceptional customer service experiences.
- Enforced customer service standards and resolved issues to maintain service excellence.
- Resolved customer complaints promptly to enhance overall dining experience.
- Coached, mentored and trained team members in order to improve their job performance.
- Executed opening, closing, and shift change functions to uphold operational efficiency.
- Enforced safety and sanitation standards throughout the restaurant environment.
Education
Associate of Arts - Elementary Education
Indian River State College
Ft. Pierce, FL05-2026
Skills
- Conflict resolution
- Team collaboration
- Customer service
- Time management
- Outgoing personality
- Service-oriented mindset
- Cocktail list development
- Proficient in mixology
- Multitasking and organization
Certification
cpr certified
Timeline
Bartender
Kyle Gs oyster and wine bar
03.2022 - Current
Server
pastio
07.2021 - 02.2022
Manager
Chick-fil-A
07.2020 - 09.2021
Associate of Arts - Elementary Education
Indian River State College