Mary Mandernach

• Supervised customer service staff in bookstore and music retail, ensuring high-quality service delivery.
• Resolved customer complaints in alignment with store policy and service standards, improving customer satisfaction.
• Trained associates on point of sale procedures and register operations to enhance transaction efficiency.
• Managed store opening and closing procedures

• Assisted passengers with Northwest Airlines reservations, ticketing, and itinerary changes.
• Checked in travelers using airline systems and issued boarding passes.
• Resolved baggage questions and coordinated lost-luggage claims with airport teams.

Boarded Flights and moved jetway up to aircraft’s to offload passengers