Mary-Margaret Inglese
North Haven,CT
Summary
Senior Radiology Manager with 25+ years of experience in radiology operations, imaging safety, and quality assurance. Known for improving workflows, supporting compliance, and strengthening service recovery. Proven ability to implement strategic initiatives, optimize workflows, and foster a culture of quality, safety, and engagement, resulting in improved patient outcomes.
Overview
31
31
years of professional experience
Work History
Senior Radiology Manager
Yale New Haven Hospital
Guilford , CT
03.1996 - Current
- Supported imaging safety policies and radiation compliance procedures.
- Reviewed operational data to spot opportunities for better efficiency and service levels.
- Worked with healthcare departments to coordinate patient care services.
- Handled patient complaints, concerns, and service recovery cases.
- Helped develop employee engagement programs across organization-wide teams.
- Took part in lean-in buddy support activities for team members.
- Worked with physicians and staff to resolve radiology-related issues while maintaining quality assurance.
- Followed healthcare regulations, budget constraints, and quality inspection requirements.
Education
Master of Science - Leadership And Organizational Effectiveness
Charter Oak State College
New Britain, CT05-2020
Skills
- Radiology operations
- Imaging safety and compliance
- Quality assurance
- Patient care coordination
- Emergency preparedness
- Lean In Buddy
- Employee engagement
- Professional development
Timeline
Senior Radiology Manager
Yale New Haven Hospital
03.1996 - Current
Master of Science - Leadership And Organizational Effectiveness
Charter Oak State College