Mary Massey
Livingston ,TX
Summary
Results-driven professional with extensive experience in customer service, delivering exceptional support and fostering positive client relationships. Committed to excellence and dedicated to providing top-notch service, ensuring customer satisfaction at every interaction. Passionate about personal and professional growth, currently pursuing a life insurance license to expand expertise in the financial services sector. Eager to leverage skills and dedication to contribute effectively in a dynamic team environment.
Overview
12
12
years of professional experience
Work History
Assistant manager
Subway
Delhi, la
10.2021 - Current
- Led a team of employees to enhance operational efficiency and deliver exceptional customer service.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Resolved customer complaints efficiently, maintaining high satisfaction ratings and encouraging repeat business.
- Managing shifts, money, inventory. Checking in trucks. Being a team leader. Showing great customer service.
- Teaching and helping newcomers. Making sure that my customers leave with a smile and is satisfied.
Housekeeper
Days inn
Rayville, la
05.2021 - 08.2021
- Maintained cleanliness and organization of guest rooms and common areas to ensure a welcoming environment.
- Ensured adherence to health and safety standards by using appropriate cleaning chemicals and equipment.
- Provided excellent customer service by responding to guest requests and inquiries promptly.
- Conducted deep cleaning services, including carpet shampooing and window washing, to maintain the property’s appearance.
- Utilized modern cleaning tools and eco-friendly products to enhance efficiency and minimize environmental impact.
Shift leader
Pizza Hut
Delhi, la
01.2014 - 12.2020
- Supervised daily operations and coordinated team activities to ensure optimal performance and service quality.
- Trained and mentored new staff members, fostering a collaborative and efficient work environment.
- Maintained compliance with health and safety regulations, ensuring a safe workplace for all employees.
- Oversaw cash handling procedures, ensuring accuracy in transactions and adherence to company policies.
- Executed daily opening and closing procedures, ensuring all tasks were completed accurately and efficiently.
Education
Ged - undefined
Delhi high school
Delhi01.2014
Skills
- Safety Awareness Expert
- Leadership Expert
- Cash Handling Expert
- Communication Skills Expert
- Deep Cleaning Expert
- Time Management Expert
- Health and Safety Compliance Expert
- Customer Service Expert
- Cleaning Techniques Expert
- Decision-making
- Problem-solving
- Team leadership
- Money handling
- Customer service
- Time management
- Team motivation
Websites
Timeline
Assistant manager
Subway
10.2021 - Current
Housekeeper
Days inn
05.2021 - 08.2021
Shift leader
Pizza Hut
01.2014 - 12.2020
Ged - undefined
Delhi high school