Mary Maturin
Lake Charles,LA
Summary
Proactive and detail-oriented professional with a track record of enhancing customer satisfaction and streamlining operations at Louise Lane Boutique. Demonstrated ability in team collaboration and active listening, significantly improving service delivery. Experienced in livestock care and sales, adept at fast learning and performance improvement. Achieved consistent sales growth by leveraging customer service skills and attention to detail. A student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Effective student committed to learning, developing skills in animal science and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
3
3
years of professional experience
Work History
Student
McNeese Farm
08.2024 - Current
- Gathered sheep and gave de-wormer vaccination while taking precaution and following what my instructor/teacher was guiding me to do
- Moved cattle and sheep into different pins and pastures as directed to do
- Followed the instructions from my teacher to palpate a cow along with using an ultrasound to view a baby
- Followed correct instructions and hot branded a bull to identify who he is
Ranch Hand
Steve Theriot
02.2022 - 04.2024
- Maintained equipment and ranch structures.
- Herded livestock using horses or ranch ATVs.
- Branded and tagged livestock for proper identification and security when lost and stolen.
- Maintained safety when using equipment and tools by following established precautions.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
- Trained part-time help in livestock care and ranch operations.
- Worked with ranch hands to clean stables and riding areas.
- Groomed horses to prepare for exhibitions.
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Boutique Sales Associate
Louise Lane Boutique
09.2023 - 01.2024
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Streamlined merchandise display for enhanced visual appeal and faster inventory turnover.
- Exceeded personal sales goals consistently by building rapport with clients and leveraging an in-depth understanding of their needs to recommend suitable products.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Enhanced customer satisfaction with personalized attention, leading to a higher rate of return visits.
- Greeted customers entering store and offered assistance with requirements.
Hostess
Cankton Cafe
02.2023 - 07.2023
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
No Degree - Animal Science
McNeese State University
Lake Charles, LA2028
High School Diploma -
Teurlings Catholic High School
Lafayette, LA05.2024
Skills
- Fast Learner
- Positive Attitude
- Time Management
- Attention to Detail
- Team Collaboration
- Active Listening
- Active Learning
- Customer Service
- Team Support
- Self-Regulation
- Performance Improvement
- Basic Housekeeping
Timeline
Student
McNeese Farm
08.2024 - Current
Boutique Sales Associate
Louise Lane Boutique
09.2023 - 01.2024
Hostess
Cankton Cafe
02.2023 - 07.2023
Ranch Hand
Steve Theriot
02.2022 - 04.2024
No Degree - Animal Science
McNeese State University
High School Diploma -
Teurlings Catholic High School
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