Mary McEligot
Earlville,NY
Summary
Experienced Medical Office Supervisor with a track record of streamlining operations in healthcare management. Demonstrated ability to lead teams effectively, ensuring smooth workflow and delivering high-quality patient care. Skilled in managing administrative tasks, scheduling, and coordinating resources to meet evolving needs. Recognized for fostering a collaborative environment and achieving results through strategic planning and effective communication. Proficient in UKG payroll and experienced in handling FMLA and PFL paperwork efficiently.
Overview
34
34
years of professional experience
Work History
Medical Office Supervisor
BASSETT HEATH CARE NETWORK
01.2019 - 10.2024
- Scheduling, Registration, Insurance identification, Answering multi-line phones and copay collection
- Detailed oriented payroll clerk with 12 years' experience handling daily payroll records using Lawson and Ukg software for over 40 hourly and salaried employees
- Checked accrued hours against listed hours for leave time
- Verified timekeeping records and handled discrepancies with employees
- Respond to employee's questions and requests for payroll information in a timely manner
- Direct day-to-day administrative and operational functions providing guidance and leadership across three regional medical clinics
- Recruit, hire and provide direct supervision, ongoing staff development and continuing education for employees
- Foster excellence by example, being a hands-on mentor to clerical staff
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Daily and weekly reports for staffing
- Patient letters for no showed appointments, non-compliance and dismissal letters
- Adhered to strict HIPPA guidelines to protect patient privacy.
- Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement.
- Improved overall office efficiency by regularly evaluating workflow processes and implementing necessary updates.
Medical Office Team Leader
01.2009 - 01.2019
Medical Office Assistant
01.2007 - 01.2009
Customer Service Representation
UNITED HEALTH SERVICES
01.2003 - 01.2007
- Scheduling, registration, insurance identification, answering multi phone lines, copay collection, referral, prior authorizations and medical records
Customer Service/Team Lead
NEW YORK CENTAL MUTUAL FIRE INSURANCE COMPANY
01.1991 - 01.2001
- Processing new business for customer's car insurance
- Processing new endorsements for changes to customers' car insurance
- Answering customer phone calls about their auto insurance, cancellations, reinstatements and billing issues
- Team leader to 15 customer service representatives
Education
High School Diploma -
Sherburne-Earlville Senior High School
Sherburne, NY06.1981
Skills
- Team Supervision
- Patient Complaints
- Staff Training and Development
- Patient Scheduling
- Recruiting and Hiring
- Coaching and Mentoring
- Payroll Administration
- Regulatory Compliance
- Team Building and Motivation
- Reliability
- Insurance Verification
- Knowledge of HIPAA regulations
References
Available upon request.
Timeline
Medical Office Supervisor
BASSETT HEATH CARE NETWORK
01.2019 - 10.2024
Medical Office Team Leader
01.2009 - 01.2019
Medical Office Assistant
01.2007 - 01.2009
Customer Service Representation
UNITED HEALTH SERVICES
01.2003 - 01.2007
Customer Service/Team Lead
NEW YORK CENTAL MUTUAL FIRE INSURANCE COMPANY
01.1991 - 01.2001
High School Diploma -
Sherburne-Earlville Senior High School
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